not accepting new account

  • 1
  • Problem
  • Updated 8 years ago
  • Acknowledged
My students were trying to sign up for this site. One was able to with no problem. The second student tried many times using the same computer at the same time and was not able to sign up. The message was internal error. Thanks, Jo Brenzo
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Jo Brenzo

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Posted 8 years ago

  • 1
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Justin Kifer, Employee

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Hi Jo!

Can you provide some more details about how each of the students tried to sign up? Did they use Facebook, Twitter or just their Email to sign up?

You said they were trying to signup using the same computer, right? Did the first student sign out before the second tried to sign up?

Can you send me the profile URL for the student that was able to successfully sign up?

Finally, I'm curious. Are these photography students? What level of education?

Thanks!
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Jo Brenzo

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Advanced adult students! They were trying to use their email to sign up. I will see both of them tomorrow. I do not have their URL for them. thanks, Jo
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Justin Kifer, Employee

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Great Jo. Please send along any other details you can about what is happening. We would love to help, but I just don't have enough information at this point.

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