Not enough credits to resubmit an image

  • 1
  • Problem
  • Updated 7 months ago
  • Acknowledged
I have 107 credits, yet when I try and resubmit an image it tells me I don't have enough credits, this was happening yesterday too. Frustrating. 
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Chrissie Barrow

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Posted 9 months ago

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Jasenka, Official Rep

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Hi Chrissie, can you please try to clear your browser cache? This can happen if your imagedetail page (where you resubmit) is showing a cached version of the site (where you didn't have enough credits). Force refreshing page (Shift+F5) or clearing cache will usually solve this.

Please let me know if this doesn't help.
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Chrissie Barrow

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Thank you, Jasenka, things have been okay today. My browser cache clears every hour. I use Google Chrome on a mac so not sure how to force refresh the page unless you mean refresh the browser page which I did try doing. It seems to happen late evening in the UK. I'll see how things go this evening.
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Jasenka, Official Rep

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Hi Chrissie, thank you for additional information. If you are still having problems you can always try to sign out then sign back in.
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Chrissie Barrow

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Thank you, something else to try!
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Jasenka, Official Rep

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I'm glad I could help Chrissie. Please do let me know if you still encounter this problem even though you made all above-mentioned refreshes to your browser.
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Chrissie Barrow

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It's happening again. I have signed out and signed back in, refreshed the browser etc. Sometimes it just refuses to resubmit, coming back with the same page, more often it comes up with the error message of not enough credits.
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Ad Spruijt

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looking at part of the behaviour that you describe, probably partly related to https://c.getsatisfaction.com/pixoto/topics/resubmit-often-needs-2-attempts
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Chrissie Barrow

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Thanks, Ad, yes, I think it is, I've tried everything I can think of. Have commented on the other link too.
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Jasenka, Official Rep

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Thank you for information Chrissie, I've forwarded this to be checked.
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Chrissie Barrow

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Thank you. Still can't resubmit an image today.
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Jasenka, Official Rep

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Chrissie, can you please post here a link to the image you would like to resubmit so I can try to do it to eliminate computer issue?
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Chrissie Barrow

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I've tried several images, all with the same result, but you can try with this one. I have recently moved my computer to a different position on my desk!!!https://www.pixoto.com/images-photography/animals---dogs/portraits/max-5949116996386816
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Jasenka, Official Rep

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Thank you for information Chrissie, I just now tried and I get the same error so it is not specifically related to your computer. I'll forward new information to Scott too.
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Chrissie Barrow

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Thank you, Jasenka, have just managed to successfully resubmit an image!
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Chrissie Barrow

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That was short lived, just tried again with another image, have the same message - not enough credits!
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Chrissie Barrow

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Tried again today but no success yet again with this image
https://www.pixoto.com/images-photography/animals---dogs/portraits/judy-4803736426512384:
The only way round it, is to delete and reupload.

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Scott Murphy, Official Rep

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Hello Chrissie, do you have a current example that I can see the issue with?  
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Chrissie Barrow

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Hi Scott, many thanks for getting back to me. This problem is intermittent and, funnily enough, now you've asked, I'm not having a problem tonight, have just successfully resubmitted 5 images!
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Chrissie Barrow

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Just tried this one and it tells me I don't have enough credits, although I do have 26 credits.
https://www.pixoto.com/images-photography/animals---dogs/portraits/kizzie-4840897060798464 

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Scott Murphy, Official Rep

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Strange, I was able to reproduce the issue, but it does not appear to be a simple fix. It may be a caching issue.  I am going to need a few days on this one.   Thank you for providing an example.
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Chrissie Barrow

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Thank you, hope you can get it sorted. Have come back after a year away and was hoping to find a better run site.
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Chrissie Barrow

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The issue still exists, have not been able to resubmit for the last two days.
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Chrissie Barrow

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Resubmitted 4 today then the problem reoccurred.
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Scott Murphy, Official Rep

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Do you have a current example of an image you are trying to resubmit?
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Chrissie Barrow

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Sorry just deleted that one and uploaded again! Have just resubmitted two more then couldn't resubmit this one!
https://www.pixoto.com/images-photography/animals---dogs/portraits/spaniel-pup-5679610784907264

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Chrissie Barrow

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Problem still exists, not been on for a few days, resubmitted two images then the issue of not enough credits returned.
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Scott Murphy, Official Rep

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Hi Chrissie, sorry for the delay in getting this resolved.  I had to prioritize another release which is now out.  Can you please provide another current example I can replicate the issue?  Thanks again for all your help.
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Chrissie Barrow

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Sorry, Scott, not been on for a few days. However so far today I've not had a problem with resubmitting, have successfully resubmitted four. Will get back to you if the problem reoccurs.
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Chrissie Barrow

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Resubmitted one tonight, second one comes up with the error not enough credits. https://www.pixoto.com/images-photography/animals---dogs/portraits/dotty-5948732991078400
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Chrissie Barrow

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Right, this is the limit, just tried to resubmit an image, screen flickered, image not resubmitted but 10 credits taken from me, so how many credits have I lost so far, not checked credits before?
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Jasenka, Official Rep

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I'm sorry for the delay Chrissie, I let Scott know that you are still having issues.
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Chrissie Barrow

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Thank you.