Not enough credits to resubmit an image

  • 1
  • Problem
  • Updated 2 months ago
  • Acknowledged
I have 107 credits, yet when I try and resubmit an image it tells me I don't have enough credits, this was happening yesterday too. Frustrating. 
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Chrissie Barrow

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  • frustrated

Posted 4 months ago

  • 1
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Jasenka, Official Rep

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Hi Chrissie, can you please try to clear your browser cache? This can happen if your imagedetail page (where you resubmit) is showing a cached version of the site (where you didn't have enough credits). Force refreshing page (Shift+F5) or clearing cache will usually solve this.

Please let me know if this doesn't help.
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Chrissie Barrow

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Sorry just deleted that one and uploaded again! Have just resubmitted two more then couldn't resubmit this one!
https://www.pixoto.com/images-photography/animals---dogs/portraits/spaniel-pup-5679610784907264

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Chrissie Barrow

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Problem still exists, not been on for a few days, resubmitted two images then the issue of not enough credits returned.
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Scott Murphy, Official Rep

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Hi Chrissie, sorry for the delay in getting this resolved.  I had to prioritize another release which is now out.  Can you please provide another current example I can replicate the issue?  Thanks again for all your help.
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Chrissie Barrow

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Sorry, Scott, not been on for a few days. However so far today I've not had a problem with resubmitting, have successfully resubmitted four. Will get back to you if the problem reoccurs.
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Chrissie Barrow

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Resubmitted one tonight, second one comes up with the error not enough credits. https://www.pixoto.com/images-photography/animals---dogs/portraits/dotty-5948732991078400
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Chrissie Barrow

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Right, this is the limit, just tried to resubmit an image, screen flickered, image not resubmitted but 10 credits taken from me, so how many credits have I lost so far, not checked credits before?
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Jasenka, Official Rep

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I'm sorry for the delay Chrissie, I let Scott know that you are still having issues.
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Chrissie Barrow

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Thank you.