Not able to vote

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  • Question
  • Updated 2 years ago
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I've connected my account to facebook already,but I still can not vote.Why?
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Emily Duan

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Posted 2 years ago

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Jasenka, Official Rep

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Hello Emily, can you please post a link to your Pixoto account?
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Emily Duan

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Jasenka, Official Rep

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Hello Emily, we disconnected Facebook from your Pixoto account. Please try reconnecting it again.

If you are still having problems please do let me know.
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Emily Duan

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Now I can't connect to facebook,it read "Click the button to connect your Pixoto account with your Facebook account" but nothing happened when I click the button below.
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Jasenka, Official Rep

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Emily, please try this:

- make sure both Pixoto and Facebook log in e-mails are the same
- make sure you are signed into Facebook
- log out of Pixoto
- chose Sign in
- then Sign in with Facebook

your Facebook should be connected to your Pixoto account.

Please let me know if this doesn't help.
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Emily Duan

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Jasenka, Official Rep

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Emily, this is Sign up page (for making new accounts), not Sign in page - please use this link to sign into Pixoto - www.pixoto.com/signin

I hope this helps.
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Emily Duan

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What's the difference?They are pretty much the same.What's the next step?
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Jasenka, Official Rep

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Emily, when I click on this link: www.pixoto.com/signin

I get this page:



This is the page you need to be on.

You keep showing Sign up page - https://www.pixoto.com/signup-user

But if on Sign up page you click on "Sign in" near top right



You'll be redirected to Sign in the page where you click on "Sign in with Facebook" blue button.

I hope this helps.
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Emily Duan

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The point is ,eventually,I will be on this page .Since my email address is already in use , I can not continue unless I provide another email address.
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Jasenka, Official Rep

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Emily, when you are on that page (the page you send me a screenshot of) you don't enter your e-mail address in the field (that is the page for making new accounts, and since you already have an account you won't be able to make a new one with same e-mail). I've marked in red where you shouldn't put your e-mail address in below screenshot.

On that page, you need to click on "Sign in" (which is marked green on below screenshot) and then you'll be redirected to Sign in page.



So, you don't put your e-mail address in the red field, but you click on "Sign in" which is marked with a green field an green arrow.

That should redirect you to Sign in page I posted a screenshot of earlier and from there click on Sign in with Facebook blue button.

Please let me know if this doesn't help.