No Pixoto notification on Fb

  • 1
  • Problem
  • Updated 5 years ago
  • Not a Problem
Archived and Closed

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I've changed my Fb password, since then I get no Pixoto award notifications on Fb.
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Dragana Jankovic

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  • sad

Posted 5 years ago

  • 1
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Jasenka, Official Rep

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Hello Dragana, it could be your Facebook token expired. Please sign out from your Pixoto account, go to your Facebooks apps and remove Pixoto from them, then sign back into your Pixoto account.

Please let me know if this doesn't help.
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Dragana Jankovic

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Sorry Jasenka, I didn't understand what you mean by...." and remove Pixoto from them". Did you mean all previous pixoto notifications?
Many thanks
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Jasenka, Official Rep

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Hi Dragana, on Facebook access your Facebook apps page and remove Pixoto from your Facebook apps.

Please let me know if anything is unclear.
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Dragana Jankovic

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Facebook is the only place with Pixoto notif,, I have no such a cell with apps..
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Dragana Jankovic

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I've signed out and changed FB password, I'll have feedback when get award ;), if nothing happens, I'll let you know. Many thanks Jasenka for your kind help.
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Jasenka, Official Rep

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Hello Dragana, on your Facebook please click on small triangle on the upper right side, then select "Settings" and on the left side on settings page you can see Apps. Please click on Apps, find Pixoto amongst your Apps and click on "X" to remove it from your lists of apps.

I hope this helps.
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Dragana Jankovic

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I've followed your instructions, I'll let you know when I get feedback. Many thanks Jasenka.
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Dragana Jankovic

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Hi Jasenka, I got an award, but still no notificitation on my FB profile :(
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Jasenka, Official Rep

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Hi Dragana, can you please let me know if you have signed out from Pixoto before you removed Pixoto from your Facebook apps?

Just wanted to cover all bases here :)
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Dragana Jankovic

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Yes, I have, I've followed your instructions just in the way you sad..
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Dragana Jankovic

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Still nothing :((
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Jasenka, Official Rep

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Hello Dragana, can you please post link to your Pixoto account and link to your Facebook account?
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Jasenka, Official Rep

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Thank you Dragana, I will ask our tech to check your accounts and see where the problem might be.
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Jasenka, Official Rep

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Hello Dragana, I'm sorry about delay in reply. We have checked and on our end it all works. We are sending notification to Facebook but they are not publishing it.
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Karen Mac2

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Perhaps this person has checked, within her facebook account, NOT to post to her page? There are choices: to post to page, not to post to page, or to "hide" post on the page?? A simple error by choosing or checking the wrong small thing!
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Dragana Jankovic

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The point is: I've changed my Fb password, since then I get no Pixoto award notifications on Fb. In my Pixoto acc I've chosen the option "YES" and that was in function...thank you Karen Mac2

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