No Pixoto notification on Fb

  • 1
  • Problem
  • Updated 5 years ago
  • Not a Problem
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Not a problem any more

I've changed my Fb password, since then I get no Pixoto award notifications on Fb.
Photo of Dragana Jankovic

Dragana Jankovic

  • 79 Posts
  • 4 Reply Likes
  • sad

Posted 5 years ago

  • 1
Photo of Jasenka

Jasenka, Official Rep

  • 18109 Posts
  • 1303 Reply Likes
Hello Dragana, it could be your Facebook token expired. Please sign out from your Pixoto account, go to your Facebooks apps and remove Pixoto from them, then sign back into your Pixoto account.

Please let me know if this doesn't help.
Photo of Dragana Jankovic

Dragana Jankovic

  • 79 Posts
  • 4 Reply Likes
Sorry Jasenka, I didn't understand what you mean by...." and remove Pixoto from them". Did you mean all previous pixoto notifications?
Many thanks
Photo of Jasenka

Jasenka, Official Rep

  • 18105 Posts
  • 1303 Reply Likes
Thank you Dragana, I will ask our tech to check your accounts and see where the problem might be.
Photo of Jasenka

Jasenka, Official Rep

  • 18105 Posts
  • 1303 Reply Likes
Hello Dragana, I'm sorry about delay in reply. We have checked and on our end it all works. We are sending notification to Facebook but they are not publishing it.
Photo of Karen Mac2

Karen Mac2

  • 136 Posts
  • 33 Reply Likes
Perhaps this person has checked, within her facebook account, NOT to post to her page? There are choices: to post to page, not to post to page, or to "hide" post on the page?? A simple error by choosing or checking the wrong small thing!
Photo of Dragana Jankovic

Dragana Jankovic

  • 79 Posts
  • 4 Reply Likes
The point is: I've changed my Fb password, since then I get no Pixoto award notifications on Fb. In my Pixoto acc I've chosen the option "YES" and that was in function...thank you Karen Mac2

This conversation is no longer open for comments or replies.