No compliance with category rules

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  • Updated 4 months ago
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  • (Edited)
No compliance with category rules
I find that for some time, the pictures submitted in the category 'Nature up-close' contain more and more flowers or animals, which are not changing of cat despite the postponement that can be done.

This is a situation that has already been reported without any effect... so I have a question: what do we do to get the people in charge of this to do their job properly?

I admit that I am a little upset by this situation.


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Chatenet Gérard

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Posted 5 months ago

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Jasenka, Official Rep

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Hi Gerard, I will ask report team to go through Nature up close category and check incorrectly categorized images.
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Ad Spruijt

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Jasenka good to hear that this happens not only after reporting  through report button.
Given the pretty low number of submissions, can report team do this more often (e.g. once a week). Would be a great added value for the site.
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SweetNana55

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Jasenka, things haven't gotten better in Nature Up Close. There are several images where people, mostly children, are the subject and happen to be outside. I've reported these days ago and still they are there. Some are pure landscapes, wide angled shots... again with nothing up close. Flowers and insects continue to be a problem, too. Until Pixoto starts reclassifying these swiftly we won't see improvement in the category. Some days have almost as many entries that are not valid as they do for those that are valid. It can be quite frustrating when your totally valid image gets down voted repeatedly by images that don't even belong in that category.
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Ad Spruijt

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This is so true!
Jasenka (or Scott), I don't know who is in charge of report team, but please make sure they put a little more serious effort into this.
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J-Lo

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The same could be said for “Landscapes” category.  Lots of man made objects that take up most of the frame showing up there.  
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Chatenet Gérard

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Judy,
I hope you will be more lucky than me. I made many reports, mails and even open a subject here WITHOUT result.
the person in charge seems to be deaf or is still confined. It’s starting to piss me off
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Scott Murphy, Official Rep

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We are hooping to release report tracking later this month which will give you more insight on to the resolution of your reports.
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Scott Murphy, Official Rep

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Here is an update:

Unfortunately, you identified an issue where we were losing (specifically) re-categorization reports during the last several months.  They were being discarded due to a check that incorrectly determined if they should be ignored based on the age of the image (images > 6 months old should not allow re-categorization reports).  We fixed this issue on 6/17/20.

On a positive note, We are currently undergoing a major overhaul to the reporting system. Starting sometime next week, you will receive a confirmation message of your report and a further message when the report is resolved.   This is phase 1 of our new reporting system.  We plan on greatly extending the functionality of the initial reporting process as well as the handling of reports once they have been received.
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Ad Spruijt

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Sounds good. Immediately a couple of suggestions given the "major overhaul".

(1)
In addition it would be of great value if the people handling the reports also visit categories at least once a day as well. It's much more efficient to take care of categories flooded with a lot of wrong pictures in one go as doing it that way it saves much a lot of time and for sure will make users much more happy.

(2)
Another thing to consider perhaps is to introduce a mechanism where reported pictures automatically pop up during voting process and voters can confirm (or not) the report. This makes more users aware of the reporting mechanisms and also can make the reporting more automatic because automatic action can be taken after 1, 2 or 3 confirms of a report.
This saves on manual labour.
A few other sites do it this way already.

(3)
With regards to reported pictures: the recategorizing is often an issue for discussion and incorporates manual actions (including mistakes from time to time).

Why not simply one of the following (as a result of the automated process above):
- move them to uncategorized automatically
- delete them, as they conflict with the commercial goals of the site anyway
- leave them, but visible (to all) marked as wrong category and exclude them through that mark from voting
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Scott Murphy, Official Rep

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(1) Agreed, we are currently in process of training more people for the report team.
(2) I like the idea of automation, but I am not sure I want to introduce bias into the voting system.  Perhaps in that case the vote for that pair would be ignored if a report is confirmed.
(3) So you are recommending not re-categorizing them, but freezing votes and disallowing awards until the issue is resolved?  
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Scott Murphy, Official Rep

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Regarding (3), what if they were reported late and have already won awards?
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Ad Spruijt

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Regarding (2): I don't think you introduce a bias in general. Actually attention to reported pictures is what you want. Besides that, the advantage of automation is much higher than the incidental situation where bias plays a role. And in general members don't like wrong pictures in a category, so I think they tend to confirm the report and not ignore the voting, which in the end might even lead to more votes. As said, I see this is used elsewhere...
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Ad Spruijt

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Regarding (3):
Exactly, not re-categorizing them, mark them visible, and freeze votes. Disallowing awards is not really need I think because when the stop receiving votes, they most likely won't end up in the top anymore.

There are however a few things to think over:
a) abuse
I members start abusing this mechanism (to kick out high scoring images) they must be warned once and banned after the 2nd or 3rd time they do this.
b) wrong reports shortly before handing out the awards
Cannot be solved: should be taken care of like above.
But engaging users or reported images, like you intend to do as I read below, is also important in this case.
c) late reports after the rewards
Also hard to solve. But with a beter functioning report team this might occur less often I would say. Hopefully members of the report team are covering "around the globe - hours" as you would not be able to manage this from the US.

By the way, automating the process by letting multiple users to confirm the reports (so as mentioned under (2) ) will drastically lower cases (a) (abuse) and (b) (last minute wrong reports)
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Scott Murphy, Official Rep

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Update: We increased staffing on the report team (currently in training).   We also greatly improved the report resolution process and automated a lot of it in order to make reports more automated. 

The last phase of this process will now be on engaging the user whose images were reported for resolution. 
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Ad Spruijt

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Also engage (or ban) members that frequently do wrong reports?
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Ad Spruijt

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Make sure members of the report team are covering "around the globe - hours" as you would not be able to manage this 24/7 just from the US.
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Scott Murphy, Official Rep

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Update: We have continued to improve the reporting systems efficiency so that reports are resolved in a more timely manner.   We just did another release today that expands on that.  Since it has grown fairly large we have also implemented processes for accountability on our report team.  By the end of this month, we will be able to ensure that all newly submitted images are reviewed by the team on a daily basis.