No automatic community login

  • 1
  • Problem
  • Updated 5 months ago
  • Acknowledged
When going from pixoto site to community, using link in pixoto menu, logon credentials are lost.
And I have to logon separately.
Before this was working.
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Ad Spruijt

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Posted 5 months ago

  • 1
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Jasenka, Official Rep

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Thank you for information Ad, can you please let me know when did you notice this? After the update of Pixoto or after we moved community to newer platform?
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Ad Spruijt

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Hi Jasenka, it was after the move the newer version of the community. I had contact with Scott at that time and tested a few things (e.g. http vs https and the correct direct link from the Pixoto menu).
I have the feeling this issue does exist for about 1-2 month or so now.
I cannot judge if this is caused by the more recent Pixoto updates or changes/updates of the community site.
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Jasenka, Official Rep

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Hi Ad, I just made a test. I was signed into community, then closed that page, opened Pixoto main page and click on "Help & Community" and I was redirected to this community page and I was signed in.

Then I signed out of community, go back to Pixoto and then click on community link and then I was redirected to community without being signed in.

Can you please try the same procedure? Clicking from main Pixoto page with and without being signed into Community and please let me know if you experience the same.

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Ad Spruijt

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Hi Jasenke. Followed you test-steps. Same results: when being logged in up front already the click on community results in entering community; when not being login in up front the click on communite results in not being logged in.
Thats exactly the problem. Before it was what the refer to in IT as a "single log in", but now these act indepedant and you've to log in seperately.
Before the pixoto login credentials were used to auto-login in the community.
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Ad Spruijt

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Hi Jasenka, I just remembered that I'd reported this before.
See: https://c.getsatisfaction.com/pixoto/topics/new-website-for-announcements
Scott said he would look into this, but there hasn't been a follow up.

I do like to see that follow up!!
But in the meantime feel free to merge this ticket into the other one to avoid duplicates.
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Scott Murphy, Official Rep

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Hi Ad, I am not sure if that partially broke when you first noticed it or 100% broke the past week.  GetSatisfaction appears to be a dead product.  I have attempted to reach out to them numerous times and received absolutely no resolution.  They would not support https with our current plan that we had nor would they upgrade us to a different plan.  I let them downgrade us to a plan that no longer supported http://community.pixoto.com as it was of no use to us since we switched 100% to https.  We were downgraded officially Jul 14, 2019, 12:22 AM.  I haven't noticed any other differences other than not being able to use the community subdomain.  However, auto-login might have went 100% broken as well at that time. 

You did mention this didn't work before.  This could have been when coming from either the new system how it encoded the user info or an https link.  I never go to the bottom of it. Unless there is a feature we are missing other than the auto-login, I don't see it worth upgrading back to the plan that "kind of worked". 

I have reached out to them again to see if we can get a plan that supports https and we will go from there.  Let me know if you have noticed any other changes since Jul 14th or your opinion if you think auto login changed on that date or when you first reported it and whether if you think it was related to when we switched to https.
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Scott Murphy, Official Rep

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Hi Ad, see Jasenka's comment on that thread.  
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Ad Spruijt

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Sorry Scott but that was no answer there but a reaction in the category of not taking the future of pixoto seriously.
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Scott Murphy, Official Rep

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Hi Ad,

I take the future of Pixoto very seriously.

Her answer is exactly what you were asking for in a ticketing system.  Everything submitted through the Help button and everything sent to info@pixoto.com is now assigned to a ticket and tracked and resolved.

As you noticed, I've taken a step back from participating on here on the community which also you were looking for.
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Ad Spruijt

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  • "I take the future of Pixoto very seriously."
    I know Scott, but the power to execute is limited with only 1 (technical) person driving Pixoto thesedays.
  • "Her answer is exactly what you were asking for in a ticketing system.  Everything submitted through the Help button and everything sent to info@pixoto.com is now assigned to a ticket and tracked and resolved."
    Sorry but I disagree. The helpbutton is not centrally available (not anyone runs contests), the info@pixoto.com is a generic mailadres.
    A real ticketing system would me to see my tickets, see status and follow up.
    As said, I don't know what direction you're thinking of. But there are open source solutions and existing tools that easily embedden in your site.
    You need to search in the helpdesk tools. I have no specific knowledge here, but perhaps a solution like Faveo could be an option.
  • "As you noticed, I've taken a step back from participating on here on the community which also you were looking for."
    Yes I noticed. Good!
    The problem however is that Jasenka is confronted with to many questions/remarks that cannot be followed up by just Jasenka. 
    Jasenka is community moderator and should get help (none of the issues in the community should stay open (waiting for respontse "from management", so obviously you) longer  than 24-36 hrs. Anything that takes longer disappoints people.Last years en still today answers take (way) to long.
    You need extra moderators I think in the community and those moderators, shoud have more knowledge than Jasenka currently has and perhaps even be able to dig into more technical issues as wel (or should be in close contact with you).
    But a smooth community (not the software but active community) is needed first.
(Edited)
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Ad Spruijt

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Just gave the "help" that you indicated a try. Found out that you're using ZENDESK.
And of course it should be accessible from anywhere!
Don't know to what extend the license is the tool supports a ticketing system (including overview for users/members I think), a knowledge base and live chat&messaging.
You should be able to explore more of the functionality ...

Learned from their website that besides Zendesk Suite they have a community solution integrated in Zendesk Guide
(Edited)