Negative Magician's Pixoto

  • 1
  • Problem
  • Updated 6 years ago
  • Solved
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Problem solved

What do you do when your account gets completely borked? I have disappearing and reappearing images, huge credit loss (from over 2000 to 20).... Is something going wrong happening site-wide?

Here's one of my images that doesn't stick around:

http://www.pixoto.com/images-illustra...
Photo of Jeff Galey

Jeff Galey

  • 48 Posts
  • 4 Reply Likes
  • confused

Posted 6 years ago

  • 1
Photo of Jasenka

Jasenka, Official Rep

  • 18017 Posts
  • 1301 Reply Likes
Hello Jeff, I'm sorry you are having problems. I'm not quite sure what you mean by disappearing and reappearing images, or losing credits? Can you please explain a bit more? Are you using lots of image boost? That would explain spending credits.
Photo of Jeff Galey

Jeff Galey

  • 48 Posts
  • 4 Reply Likes
I mean the image is there, then it's not. Not sure how to explain that further. My credits disappeared, I do understand the use and currency of the credits, they just went from somewhere over 2000 to 20. I don't understand this anymore than anyone would, I can only report what I'm seeing here.

The number of photos I have is being reported wrong as well. I currently have 122 photos on here and it's reported as 72. I don't get it.
Photo of Jeff Galey

Jeff Galey

  • 48 Posts
  • 4 Reply Likes
The photos have stopped disappearing now, my credits didn't return, but I am able to accrue them again in voting. Strange.
Photo of Jeff Galey

Jeff Galey

  • 48 Posts
  • 4 Reply Likes
More images disappearing. I'm sure they are there, but they do not show up in my images or profile consistently. Credits never returned. Just curious, are you checking on this? I don't know how to clarify it more than I have. I upload an image, submit it, it disappears. I refresh multiple times and it doesn't reappear, then I refresh and it appears, refresh again and it's gone. During the disappearances, it receives no duels. It appears, receives duels, disappears. Reappears with no duels during disappearance.

The credits just disappeared and never returned. I know what credits are used for and I'm well aware that using them will deplete them.
Photo of Jasenka

Jasenka, Official Rep

  • 18017 Posts
  • 1301 Reply Likes
Hello Jeff, can you please let me know if this is your account, so I can send it to our tech to check it?

https://www.pixoto.com/jeff.galey1
Photo of Jeff Galey

Jeff Galey

  • 48 Posts
  • 4 Reply Likes
Yes, it is. :)
Photo of Jasenka

Jasenka, Official Rep

  • 18017 Posts
  • 1301 Reply Likes
Hi Jeff, thank you for confirming, I will ask our tech to check your account and will let you know when I get feedback.
Photo of Morgan Root

Morgan Root, Official Rep

  • 501 Posts
  • 17 Reply Likes
Jeff,

Can you give me an example of an image that is disappearing and reappearing? Also, when did the credits vanish?
Photo of Jeff Galey

Jeff Galey

  • 48 Posts
  • 4 Reply Likes
Yes, Morgan, this was the main image that kept disappearing:

http://www.pixoto.com/images-illustra...

There were a couple others, but this was the main one. It kept happening for a couple days, but it's since stopped disappearing.

The credits vanished 3 days ago.

I'm thinking something just glitched, but I have no idea. I'm not highly upset, I just wanted to let it be known something was wrong. Thanks for looking into this for me. :)
Photo of Morgan Root

Morgan Root, Official Rep

  • 501 Posts
  • 17 Reply Likes
Jeff, I am glad to hear that everything is working. Let me know if you have further problems.
Photo of Jeff Galey

Jeff Galey

  • 48 Posts
  • 4 Reply Likes
I will and thank you. :)

This conversation is no longer open for comments or replies.