Need Detail clarification regarding deleting points and awards?

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  • Updated 8 years ago
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Why after achieving more than 2000 points and 2 awards suddenly I found my 2 awards are not visible and points reduced to 72? And funny enough did not get any information regarding this,are you mocking .Why it happened and when it happened you must inform atleast,I really felt humiliating.One week you informed me for awards and next week you keep silence for disrobing me.I want a clarification regarding this matter.Please answer me.I really feel cheated.
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Sagar Lahiri

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Posted 8 years ago

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pacquiao

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there are only two things

1. there's a bug in the system. Pixoto has been fixing it
2. if your images are duplicates pixoto can remove them including the awards and points.
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Sagar Lahiri

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What do you mean by duplicates?I am photographer with more than 20 years of experience,I really don't need others photo. But my photos are intact on stream except the awards and points.Last Week I had 2600 points and pixoto send me weekly report regarding this matter.But yesterday after log-in I found my most of the points just gone and even my 2 awards which I received also not there.Its really dishearten me.
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pacquiao

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I'm not questioning your experience by the way. duplicate means one of your photo is very similar with another photo of yours. if this is not the case then it's a bug -it happens sometimes. That's why I gave you two reasons why you can't see your photos because these are the usual case. to get a direct answer from pixoto beter email them report@pixoto.com
I had the same prob I emailed them and their response was they're fixing the bugs
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pacquiao

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or probably the 2600 points was caused by a bug and now fixed so that's your real total points. Ive seen your profile and so far I only saw a few of them has reach the image score that could have awards. your recent images, like for this week, will get their awards next week
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Beth Panay

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I feel the same.. In a week time I have earned 25 awards and felt ecstatic about it but to my dismay PIXOTO deleted my images and awards without notifying me the reason why ... This is is very disappointing :(
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Oliver San Juan

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same case for me here! I am very dissapointed with this website. I like the idea of imageduel but if a bunch of brainless people are running it, then I better go and find other sites.
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Jason Kiefer, Official Rep

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Hopefully we're not brainless. If you images / awards were deleted then you should have received an email from us explaining the reason. Let me know if this is not the case.

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