My points/awards for a highly-rated image have disappeared...

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  • Updated 7 years ago
The awards and points for one of my images have disappeared, and now the image is showing up as a "Recent" in my collection. What is going on? How can this be resolved, and the points/awards restored?
Thanks,
John
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John Hoey

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Posted 7 years ago

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Mark Zouroudis

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Hi John, it sounds like your pic has been recategorized by Pixoto. Check your emails (and your spam folder) If Picoto has recategorized it you would have been sent notification showing you the reason.
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John Hoey

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Just found the email in my junk box--it was sent yesterday. That picture was posted a month ago, and they're just now re-categorizing it? That's not right; especially as all of my points and awards have been removed for the image.
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Lenore

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The limit is six months on the site; after that, Pixoto wouldn't recategorize a photo.
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Mark Zouroudis

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They can act on pics submitted up to 6 months ago (I think there shouldn't be a time limit).

If the pic was wrongly categorized by you it won the points and awards in a category that it shouldn't be in that's unfair to the correctly categorized pics.

If it's a good pic it will do well in it's right category.
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Mark Zouroudis

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BTW you have a color and black and white version of the same pic in the people category. The B & W should be moved to the B & W Category

http://www.pixoto.com/images-photogra...

and

http://www.pixoto.com/images-photogra...
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John Hoey

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Thanks, Mark. I really appreciate the help and great advice.
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John Hoey

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Ok--thank you!

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