My awards not getting posted on Facebook

  • 5
  • Problem
  • Updated 5 years ago
  • Solved
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Hey, i am completely frustrated...my awards are still not appearing on my Facebook....
I have taken up this issue with you people so many times but problem persists....pls resolve this issue ASAP.
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Dinesh Verma

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  • frustrated

Posted 7 years ago

  • 5
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Jasenka, Official Rep

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Hello Dinesh, I'm sorry you are having problems.

Can you please confirm this is your account?

http://www.pixoto.com/dineshverma

I need confirmation so our tech can take a look at the account. Thank you.
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Jasenka, Official Rep

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Hello Dinesh, I'm sorry I thought I didn't have link to your account. I do and I have asked for it be checked, but didn't get feedback information about it.
I will ask again, and I'm sorry that I have asked about your account.
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Matt Sera

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Lol Jasenka, I admire your patience and professional demeanor, I really do hah!
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Jasenka, Official Rep

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Thank you Matt, I try :)
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Matt Sera

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You're doing great, i personally would've blown a gasket and got fired on this one lol
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Cindy Robinson

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I am having the same issue. I received an email telling me I won some awards but they do not show up on my Facebook account. Hoping the solution will help me too.
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Cindy Robinson

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Yes, Jasenka, I did look at that and it is checked.
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Jasenka, Official Rep

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Dinesh, I have contacted our tech and as soon as I get feedback I will let you know.

Cindy, I will ask your tech to take a look at your profile. As soon as I get feedback I will let you know.
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Jasenka, Official Rep

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Hello Dinesh and Cindy, your Facebook token may have expired. Try going to settings in Facebook and removing Pixoto from your list of apps. Then sign back into Pixoto and we will automatically reconnect to facebook. If this doesn't work please let me know.
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Dinesh Verma

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Sorry Jasenka, i tried as you said but Even this method has not worked. I did it last night and per chance received a mail today morning informing about winning an award. It was again not posted on my FB account.
Pls look into it.
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Jasenka, Official Rep

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Thank you for this information Dinesh, I will try to get another solution. I'm sorry about delay.
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Jasenka, Official Rep

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Hello Dinesh, I'm sorry but we really don't know why this is happening. We are definately posting to Facebook and it seems they are not accepting the post. You should contact Facebook and let them know about this so they can see why they are not accepting the award post.
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Dinesh Verma

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Hi Jasenka, there should not be any possibility like that as i am able to share my awards on FB. I am adding a screenshot of that as well.

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Paul Hopkins

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I am having this same problem. I have won 4 awards in the past week and none were shared on facebook.
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Jasenka, Official Rep

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Hello Paul, can you please check if in your settings page on line "Share to Facebook"

http://www.pixoto.com/settings

the box on bottom of the page next to "Awards" is checked. It needs to be checked for awards to be posted on Facebook.

Also your Facebook token may have expired. Try going to settings in Facebook and removing Pixoto from your list of apps. Then sign back into Pixoto and we will automatically reconnect to facebook.

If this doesn't work please let me know.

I see on your Facebook page there are 4 postings from Pixoto (1 on 20th, 2 on 21st and 1 on 22nd May). Can you please let me know if you have posted them manually on they were automatically posted?
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Viana Santoni-Oliver

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My awards used to appear on FB but no longer are. What has changed?
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Jasenka, Official Rep

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Hello Viana, please check reply here: http://community.pixoto.com/pixoto/to...

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