My award total and actual number don't match

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  • Updated 7 years ago
  • Answered
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it is still saying i have 31 awards when if i count them i only have 25 the counter is nto workign or has glytche don my site . can soemone please look at it as its driving me nuts i go to see awards and there r no new ones it just shows awards in amaounts that i dont have.

Note: This topic was created from a reply on the wonderign about image category change topic.
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Samual Davis

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Posted 7 years ago

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Photo of Jason Kiefer

Jason Kiefer, Official Rep

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Thanks for reporting. We'll look into what this is still happening.
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Samual Davis

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okay ill wait and see what u say
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Lucky E. Santoso

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Jason: when will the script that correct the numbers (i.e. # of points, images, and awards) in this year's Player Leaderboard be run?
http://www.pixoto.com/players-photogr...
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Samual Lewis Davis

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still have problem all from when you guys changed my account and rectagorise dimages .
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Samual Davis

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so my pixoto age is still stuffign up i dont knwo if ur lookign at it or just leaving it last tiem this happened it was fixed within 2 days once you knew any idea on an eta?
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Samual Davis

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am waiting for this to be fixed a sit seems to be makign other problems now i have noticed too seeign as 2 of the awards u took of were for no 8 and no 9 of day it has stopped giving me risign star wawards at all since then even tho i dont have the awards for 8 or 9 now as u recategorised the images and took away awards but since then no rising stars at alll thsi is really aannnoyign as i cannto submit for i wont win unless its 20 or better now since thsi problem. am lookign for soemone to look and fix for me last tiem this was fixed quick it is affecting my service as a pro customr evema standard custome woudl be annoyed bt at moment my accoutn is glytchign and nto working and nto lettign em win irsing stars anymore. am lookign to seeif u are lookign at it and whats wrong when its goign to be fixed. this is stopping me as why shoudl i submit till tis fixed im losignawards everyday its nto fixed a si can nto get risign star anymore i read that if u get award sin top 5 percent u stop gettign rising star if thats case then that is why it hs toped as the wards that u recatogrised wher ein tat but when u recategorised it shoudl have removed them allowing me to get rising again seems like i have kept noticing troubel since u recatogirsied them images. can soemone form pixoto please talk to me and let me knwo something is happenign nto that i am beign ignored. am lookign for help and tryign to get sorted as its stoppign em formr ecinving awards.
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Samual Davis

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.....
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Jason Kiefer, Official Rep

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I'm sorry - still working on it...
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Samual Davis

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well until its fixed i am missign otu on awards and have nto recived a singel rising star award. this is really annoying and is also stoppign me form using your site. consiering im paying for pro i thought you would fix this so i coudl use what i was paying for. how long to go i knwo your workign on it but what about an eta any idea at all hwo long it will take so i can wait till then before submittign any mroe as im nto gettign any rising startrs at all. whats point of me using site if its nto goign to work. not happ tryign to submit photos and get awards and cause fo recatgirisation by u guys i am no longer eeciving any riing star warads at all and lats fw days i shoudl of got alot i have tons in the top 50 persent . come on it snealry been a week and this whole tiem i have been missing out on awards. please fix asap longer it akes less i am happy with this site. had nothign but good thing to say and i woudl recomened you to eveyrone now im gettign less likely too. any TZ at all is i going to take a day a wek a month a year?? any idea on how long i am a uni student doing mutilmedia and programing so i knwo u can give times i had to for uni whne i was tested surely u can say if thsi will take a dya or a wekk and let me knwo so im nto submiting thisngs and nto gettign stuff for it.
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Samual Davis

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10 days still nto fixed gees what am i paying for its been nealry 2 weeks and nothign has been done at all. is this going to be fixed or shoudl i cancel my pixoto subsciption until it is fixed so i dont waste money
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Samual Davis

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...
Photo of Samual Davis

Samual Davis

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still nto working .......... only been 11 days all i knwo is i was todl there lookign at it so for all i knwo its compltelty stuffed andim wastign my money every month aying would be good if this was fixed its no longer able to be propmt service im just hoping its fixed now not happy having to wait soooo long with only a im looking at it no word on eta.
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Samual Davis

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still nto workign looks liek nothign at all has ben done is this going to be fixed???? i am only paying you for pro and nto even havign my sit fixed what r u gugys doing its been 15 days now. what is happening is this goign to get fixed what r u guys doing?????????? not happy to be left hanging for 15 days waitign for soemthign to be fixed surely i can look at it and fix it so i dont have this nto workign for me . like i hav ealready told you I DO NOT RECIVE ANY RISING STAR AWARDS ANY MORE u have to fix this for my pixoto site ot work again it started when u deleted my awards. this si nto right hvign to wait over 15 days for soemthign that should be easy to fix go into the code and fix the counter. im nto payign for next month for pixoto now until thi is fixed i dont se epoitn in me payign money for soemthign that does nto work or that ppl dotn seems to wont to fix.
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Samual Davis

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19 days is this going to be fixed soon?? or any time its nealry been a month i have bene waiting for this to be fixed is soemoen goign to fix it or is this beign ignored
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Samual Davis

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they now match but i am still nto recivign any risign star wards.... i hoep this is beign looked at as i have been left in the dark
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Jason Kiefer, Official Rep

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Have you already won a 5% or better award? If so - then no more rising stars...
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Samual Davis

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no i have not
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Samual Davis

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a photo below mine won a risign star award but mien did not
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Samual Davis

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it was 151 out of 500 photos definalty shoudl of won a rising star
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Samual Davis

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look at my awards i dotn have a 5 percent or better award it stopped when u removed my awards and since then i have nto recived a singel rising star award.i pay for pro and i just paid 20 dollars buying credits to submit photos thought u had fixed thsi and i wasted all that money..... also read post from 19 days ago it explain all about my awards i have already givin u this info but u for soemreason did nto read it . i will say again even thou i thought u would read my old posts. ok the awards u gave me back when thsi problem started were for number 8 and number 7 for day which was top 5 percent but u then recategorised my images cause they were in wrong category and i lost them awards. so i dont have an award in top 5 percent i did for one day then u tok it away form me. ...... nowthis is gettin reall annoyign as its nealry been a month and i am still havign trouble. my aard total has now been fixed tho nothign was said about it here by u guys for me to cheack. but so u knwo it has been fixed. now if this rising star award thign can be fixed be all good. now if i had a 5 percent award i woudl not mind id realise why risign star awards had stopped but u took away my award so i dont have it why stop me form gettign rising stars when u took away my best award?????
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Samual Davis

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..........
Photo of Samual Davis

Samual Davis

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s owhats happening with these awards??? you took away the ony award that woudl have stopped me form gettign it so i shoudl be able to get rising stars seeign hwo u removed the award that was in top 5 percent. otherwise whee is my awars for gettign to top 5 percent i dotn want to have site stoppign me form awards when i dont have one to show for it.
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Samual Davis

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so what happens here cause u removed my award??????
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Samual Davis

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if i had award i would understand but u took that off me sayign rc cars is nto a sport shot it goes into toys i still dotn understand why, was hopeing to have this fixed by my bday doe snto look liek it, nearly been a month atleast image count has been fixed. thsi all happened cause of the categorisation and removal of awards bene going with these problesm for nealry a month now waitign for soemoen to fix.
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Samual Davis

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hello can i get a repsonse?? why does it take mroe then a week to get a reply?????
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J

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I know its frustrating. Don't take it personally. They are a small company that's currently very short staffed. If they don't reply it's because they haven't figured it out yet.
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Samual Lewis Davis

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then hire more peopel its simple. if this is standard then hrie mroe staff a month for a reply is too long to wait and nto expect peoel t get annoyed

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