My profile is empty! It’s impossible edit my profile informations

  • 1
  • Problem
  • Updated 1 month ago
  • Solved
profile no edit, photo are lost, label favorites don’t work. I’ve the last version of app pixoto and iOS!
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Alessandra Musso

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  • bad!!

Posted 1 month ago

  • 1
Photo of Alessandra Musso

Alessandra Musso

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This reply was created from a merged topic originally titled My profile is empty! It’s impossible edit my profile informations.

my profile is empty. it’s impossible edit my profile. All the foto are lost. I see only one image on label favorite but it’s impossible view details...is in loop
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Jasenka, Official Rep

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Hello Allesandra, I'm sorry you are having issues. I will ask that your account is checked and we will let you know when we get more information.
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Alessandra Musso

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thank you, i will wait for your next reply, after check.
Photo of Scott Murphy

Scott Murphy, Official Rep

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Hello Alessandra,

It appears you had deleted your images. Would you like us to attempt to restore them?
Photo of Alessandra Musso

Alessandra Musso

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thank you for the response, no thank you. Can you delete the pic i se in stanby by inside label “preferiti”? it’s a pic of turin in bn. I Ask also if you can delete all my pics store in your db or (if it impossible) you can ask how many year you conserve and for wich scope? thanks in advance, Alessandra
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Alessandra Musso

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sorry 4 my english...”you can tell me ...”
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Scott Murphy, Official Rep

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If a photo is deleted recently, there is a good chance we can recover it because we have a backup service.

I do not see any photos associated with your account so they all should be deleted.
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Scott Murphy, Official Rep

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Also, the app should work now. Can you confirm?
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Alessandra Musso

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Yes, i confirm!! thank you very much!