My points were taken for uploading two photos

  • 1
  • Problem
  • Updated 10 months ago
  • Acknowledged
My voting points were taken over 200 of them for uploading two photos. What’s going on? So many continuing issues with this site
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Debbie Squier-Bernst

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Posted 11 months ago

  • 1
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Denise O'Hern

  • 18 Posts
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You are not alone. I cannot understand why everyone is not seeing this issue. My voting points go negative when I upload. I can vote to obtain 100 credits then upload 1 photo and the credits go to negative 14. Been like this for 4 days now!!
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Denise O'Hern

  • 18 Posts
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My points are negative again.  As soon as I posted that one last photo it went to negative 16.  Is this going to be fixed  This is going on 5 days now.  Please get back to me.

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Jasenka, Official Rep

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Hello Debbie and Denise, we are sorry about this. I'll forward it to our tech and I'll let you know when I get a reply.
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Denise O'Hern

  • 18 Posts
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Jasenka,
This issue seems to occur when uploading a photo to Pixoto Catalog from a facebook Album. If I upload a photo to Pixoto Catalog from my computer file system, then the voting credits are properly decremented. If however if I upload a photo to the Pixoto catalog from a Facebook album, my voting credits either disappear or go negative. It is very difficult for me to try and mange uploads using my computer file system so I need this issue fixed. It has now been over 1 week and Facebook submittals to Pixoto catalog still do not work as the voting credits go negative after an upload.
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Jasenka, Official Rep

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Thank you for information Denise, I'll forward it to Scott.
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Denise O'Hern

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It has been many weeks now and the problem still persists! If this issue has been forwarded to Scott. is he actively working it? Meanwhile I have lost many hundreds of voting credits and have not heard any more from you regarding the status of this issue. Part of all reported issues should be a status reported at least weekly!!!!!
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Jasenka, Official Rep

  • 17919 Posts
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Hello Denise, we are sorry for the delay. I would suggest that you don't upload through Facebook until this issue is fixed. Please use for now uploading from your computer.

As soon as I get a reply that it is fixed I'll let you know.