My photo was deleted due to a watermark

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  • Problem
  • Updated 6 months ago
  • Solved
  • (Edited)
My photo, of a store window display for the store "Le Chateau" was deleted because someone had reported that it had a water mark.  NO watermark!!!  What was perceived as a watermark was the WRITING on the window "Chateau" partial name of the store.  PLEASE reinstate this photo!!  https://lh3.googleusercontent.com/kMpK0G3Ipyqvpr-3vTT8P63HFQ1DN4jv3OYVyF524nj7gP4AX6irVvE40fdJCrmz5E2UROIjlWRGdVZt5nJFYyaX=s900
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Lena Jocelyn Lawrence Arkell

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  • ticked off!!

Posted 6 months ago

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Jasenka, Official Rep

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Hello Lena, we are sorry about this. I reinstated your image and informed Report team that it is not a watermark.

Please accept our apology.
Photo of Lena Jocelyn Lawrence Arkell

Lena Jocelyn Lawrence Arkell

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Thank you. I really wish that you would contact the photographer BEFORE deleting and it would save a lot of time and misunderstandings.
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Roland D.

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My photos too have been reported, but mine were reported as in the wrong category. I strongly disagreed but did not get response from Pixoto. No response was the worst part, as the photos did pretty well even in the changed category. One was a portrait of a woman in front of an old masters backdrop, someone reported it as a digital image....not sure what that was about as it was obviously a portrait of a woman. Just because someone reports an image does not mean it's right, staff must review every request by members before changing anything. Wondering if members purposely and wrongfully report images because it competes with their image in the same category and they want to get rid of your competing image so their's will fare better.
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Lena Jocelyn Lawrence Arkell

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I agree. Many times my photos have been re-categorized even though where they were was more appropriate then where they were placed and I've pleaded my case to Pixoto to no avail. They cannot just take the word of someone else that it's in the wrong category. They say that they've looked and they agreed with the report but seriously?? Have they?
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Jasenka, Official Rep

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I can assure you that each and every report is checked by report team member and report team members are the ones acting upon image. If image is reported it doesn't mean report will be acted upon if it is invalid.
Lena, the text on your image does look a lot like watermark - people usually always put watermarks on corners. It was an honest mistake, and we again apologize about it.
Report team members are only humans, and with numerous reports daily it i possible to make a mistake.
Ronald, if you can please post a link to the image in question I can check and see if recategorization was needed or not.