More action and less inaction on peoples issues

  • 2
  • Question
  • Updated 7 years ago
Why does it seem that the Pixoto people seem to select which questions, complaints, ideas or what ever question is put to answer, I've been reading lots and lots of the Items on here and have found that, most of the really tricky items seem to be ignored, to me every question, inquiry is relevant and should be addressed but is it that they are to hard to deal with or are those of us with genuine and often repeated complaints by dozens of people are being ignored, I think this site is great but something needs to start happening or it will not be long before people start to leave in droves, so come Pixoto pull your socks up start answering peoples complaints and queries, stop giving politician type answers that are all globally gook lets see some real action on these issues.
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Jefferson Welsh

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Posted 7 years ago

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Photo of Jason Kiefer

Jason Kiefer, Official Rep

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I don't think it's fair to say I'm ignoring complaints or issues. Some subjects that are community discussions I read - but don't feel the need to comment on. Others take more time to resolve and thus responses are slower in coming. Both of our community managers are out on medical leave and we are a bit overwhelmed. If there is something that you need specific action on it is best to be very clear as to what the issue is and what the resolution should be - and post an example. Thank you for your understanding.

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