Missing image

  • 1
  • Problem
  • Updated 6 years ago
  • Solved
Archived and Closed

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I spent 10 credits to upload a photo. It seemed to go through but, after 15 minutes, it still isn't showing up in my images.
Photo of Hugh Hazelrigg

Hugh Hazelrigg

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Posted 6 years ago

  • 1
Photo of Jasenka

Jasenka, Official Rep

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Hello Hugh, is the photo still not showing?

Did you get any error messages while uploading (or after upload)?

Can you tell me what operating system and Internet browser you are using?

Also please check if the photo is minimum 900 px on larger size, jpg format and not over 20 MB file size.
Photo of Hugh Hazelrigg

Hugh Hazelrigg

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I uploaded it a second time and this time it showed up. However, the 10-credit charge for the first attempt still remains. Therefore, it cost me 20 credits to upload this image.

No error messages were reported.

I'm using Mac OSX 10.8.5 and Chrome 31.0.1650.8.

Obviously, the image meets technical requirements because it was accepted on the second try. BTW, your SUBMIT page clearly states that the size limit is 32 MB, not 20.
Photo of Jasenka

Jasenka, Official Rep

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Thank you for information Hugh. I will forward this to our tech team.

Can you just verify this is your account?
http://www.pixoto.com/hugh.hazelrigg

We are experiencing problems with images over 20MB in size so are asking that people having problems uploading images try with images that are below 20MB.
Photo of Hugh Hazelrigg

Hugh Hazelrigg

  • 72 Posts
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Yes, that's my account.
Photo of Jasenka

Jasenka, Official Rep

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At this point we can not tell why the photo didn't upload correctly.
We are sorry you had problems uploading, so we will add 500 credits to your account.
If this happens again, please let us know.

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