missing image

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  • Question
  • Updated 5 years ago
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hi, i want to know as you all have experience, i had an red dragonfly photo and it suddenly disappeared but the total number of images is counted with that,including that image. anyone knows what happened?
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Brothers Photography

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Posted 5 years ago

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Photo of Lenore

Lenore

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Is there by any chance your dragonfly photo was a duplicate of a photo you've posted earlier? Or did it perhaps have a watermark or some other text on it (like a date-stamp, or your copyright information)? If so, that's not allowed -- Pixoto's Report Team would likely have deleted the image.

But they would have sent you an email telling you about the deletion and giving you the reason -- have you checked the email account you use for Pixoto? (Check the Spam folder too, besides the InBox.)
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Brothers Photography

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not so. i had that so long around 1yr and got so many awards also and there's no change on awards and total no of images but i can't find the image.no mail sent to me about that. am always updating my mails.
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Brothers Photography

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and 2 days ago it was favorited by one of my new follower
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Jasenka, Official Rep

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Hello Brothers, can you please let me know if this is your account?

http://www.pixoto.com/brothers-photog...
Photo of Brothers Photography

Brothers Photography

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yes mine
Photo of Brothers Photography

Brothers Photography

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it's not fair. i can't see the photo in contests i entered that image.pls help me
Photo of Jasenka

Jasenka, Official Rep

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Hi Brothers, just to let you know that we are working on fixing contest. Thank you for patience.
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Brothers Photography

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and my awards page is not loading. it says some errors.i can't visit some of my followers page as well. the same error problem. what's going on???
Photo of Jasenka

Jasenka, Official Rep

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Thank you for reporting. I have asked that your Award page is fixed.

Can you please post links where you get same error?
Photo of Brothers Photography

Brothers Photography

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pls get my image back(red dragonfly)
thx
Photo of Jasenka

Jasenka, Official Rep

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Hello Brothers, I'm sorry about delay. I have asked our tech to check your account for missing photo. As soon as I get reply I will let you know.
Photo of Brothers Photography

Brothers Photography

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and now i got a new problem. i can't receive the awards i am winning and it's not even counted in my awards,i am not receiving mails about that pls check this.thx
Photo of Jasenka

Jasenka, Official Rep

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Hi Brothers, we are having some issues with awards. We are working on fixing them. Thank you for patience.
Photo of Brothers Photography

Brothers Photography

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Hi, have u found my missing image?
Photo of Shooting America

Shooting America

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I notice 2 images missing when I check on my awards page. There are blanks or null photos. One of them took the Judge's Award but I'm on my wit's end trying to remember what image it was. LOL!

I don't remember deleting any of my images.
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Bridgette Rodriguez

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Perhaps you received an email notification of your awards and can refer to that.
Photo of Shooting America

Shooting America

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That's what I was doing. It's getting late so I'll continue tomorrow. It's fun to do a little sleuthing. :-)
Photo of Jasenka

Jasenka, Official Rep

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Hi Shooting, we are working on fixing it. I'm sorry about this.
Photo of Brothers Photography

Brothers Photography

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you can check the awards if ur image is deleted then it shouldn't show there, if the award still visible then it should be same problem as mine

Thx
Photo of Brothers Photography

Brothers Photography

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Hi, It's been 1 week since i informed about my missing image. have u found it?
Photo of Jasenka

Jasenka, Official Rep

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Hello Brothers, image is not missing, it is just not showing. We are working on fixing all users that have same issue. When fix is in place it should fix all users accounts that have this issue.

Again, I'm sorry about delay.
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Brothers Photography

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thx :)
Photo of Brothers Photography

Brothers Photography

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hello, have u fixed this problem? when can i get my image back?
Photo of Jasenka

Jasenka, Official Rep

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Hello Brothers, I'm sorry about delay, your account is not the only one affected and we are working on fixing it. I'll let you know when it is fixed.
Photo of Brothers Photography

Brothers Photography

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it's ok. i just wanted to know. thx for ur quick response :)
Photo of Brothers Photography

Brothers Photography

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Hello, it's been so long since i informed about my missing image. may i know any information!!!
Photo of John Phielix

John Phielix

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I also have missing images Brothers. Over two months now. So you're not the only one.
Photo of Jasenka

Jasenka, Official Rep

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Hello Brothers and John, I'm really sorry about delay. We are trying to fix them. I will let you know when I get more information.

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