Missing Award & Photo's category has been changed

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  • Updated 5 years ago
  • Not a Problem
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i am new here - i had a total of 8 awards (2 one day, 5 another day, and 1 today) but it only shows 7 awards total on my pixoto profile - and now when i click the fb post showing the 5 awards only 4 photos show on that page with awards. How did i end up losing an award?? One of my award wining (rising star award) photos no longer has the award it won - and its subcategory has been changed too - it was architecture - sub category was either decaying and abandoned or public historical (not sure which i put it as because it qualifies for both) - who changed my category and why?
Photo of Dazz Lee Briggs

Dazz Lee Briggs

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Posted 5 years ago

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Photo of Ad Spruijt

Ad Spruijt

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Hi Dazz Lee, most likely you've received an email from pixoto telling that your picture was in the wrong category. If a picture is not in the right category, pixoto members can report them. Pixoto will check and (if needed) recategorize it (and indeed, you lose your points&awards then; basically start over in the new category).
Also see http://blog.pixoto.com/category-descr...
Photo of Dazz Lee Briggs

Dazz Lee Briggs

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so all the duel boosts we purchased with credits - do we get those credits back when they report and move our photos making them start all over? this category and subject thing has me messed up - some images could be considered more than one category or sub category - my image could have been under place of worship - or building - or decaying and abandoned - it is a chapel and crematorium - i perceived that as a cemetery category as well.
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Jasenka, Official Rep

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Hello Dazz, can you please post link to image in question?

Report team should not change subcategory of image, only category. Since I didn't see image yet, this is just from your description - if subject of your image is chapel and crematorium, then correct category for that image should be Building and architecture category.

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