Metadata disappearing on published images

  • 1
  • Problem
  • Updated 5 years ago
  • Acknowledged
I reported this problem before, but it seems to have reoccurred. Metadata already entered is disappearing from images that have already been published. The Lunar Eclipse image I uploaded was fine for the last 2 days. I got a comment on it and when I went to reply to the comment I saw that the title, description were gone and it had gone into Uncategorized. I have already re-entered the title and description but this has to be a bug in your system because it is happening randomly and to images that are already published.
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DeepDesertPhoto

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Posted 5 years ago

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Jason Kiefer, Official Rep

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Thanks for reporting.  Did you edit these images or resubmit them or anything like that?  Any other info you could give me would be appreciated.  It will help us track down where it is happening...
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DeepDesertPhoto

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This particular one I re-edited because it had a viewer comment I did not want to lose by reloading. But others I have simply deleted and reloaded. Not sure why it is occurring but it comes and goes randomly and seems to happen on both published and first time uploaded images.
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Jason Kiefer, Official Rep

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hmm.  when you say re-edited - what exactly do you mean?  resubmitted?  if so - from what page?
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DeepDesertPhoto

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I manually retyped the title, description and keywords. Then I clicked the save at the bottom of the page for the image. But I only do that for images that have won awards or have comments I don't want to lose.

If it is a new image that is missing the data, and has not gotten any comments yet or has not been in any duels yet then it is simpler to delete it and re-upload. Usually the second time it is uploaded works.

But I should not have to do that because the metadata, such as title, description and keywords are already embedded in the image file when uploaded. This means something is either stripping the metadata out during the upload or is erasing the metadata after being published.

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