Can't vote

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  • Updated 4 years ago
  • Acknowledged
  • (Edited)
I'm trying to vote, but when I click the "Vote" icon I'm taken to a popup that asks to verify my identity. When I click "Link to Facebook" I'm taken to My Account page. I then click on my name in the upper right under Connect, and it says my account is connected. When I then click the Vote icon, I'm taken back to the identity verification. Endless loop! So how do I vote?
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KB

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Posted 4 years ago

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Christopher Pischel

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Ok First thing is to Change the Title of your question to actually state what your question is and then put your email address inside your question, this will make it easier for Pixoto support to see what your problem is.

Secondly, you'll need to wait for Janeska (pixoto support) to reply to your question and get you help. If she cannot help you then she may need to forward your issue to their "tech" department. It took me weeks before i was finally able to get my account fixed and able to vote, but they DID fix it. Just need to be patient.
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KB

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Thanks for the tip, Christopher. I thought I did put in a title, but looking at the post it's pretty clear that it didn't take. I tried to edit the post, but I don't see any edit button or any other way to edit it.
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Jasenka, Official Rep

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Hello KB, I edited the title for you. Can you please post a link to your Pixoto account?
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KB

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When logged in, the URL shows http://www.pixoto.com/macbates. I originally signed up as macbates@me.com, but after realizing that my Facebook account is kb44@me.com I changed my email address in pixoto. to kb44@me.com. Other than causing some confusion when logging in, the inability to vote remains, so the email address change apparently didn't fix the issue.
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Jasenka, Official Rep

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Hello Ken, it looks like you didn't connect Facebook after all.

Please try this:

- make sure both Pixoto and Facebook log in e-mails are the same
- make sure you are signed into Facebook
- log out of Pixoto
- chose Sign in
- then Sign in with Facebook

your Facebook should be connected to your Pixoto account.

Please let me know if this doesn't help.
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Ken Bates

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1. Open pixoto.com, then click “Sign In”
2. Click “Sign in with Facebook” and enter my sign in details. This takes me to my page.
3. I click on “Vote”, and it takes me to the page that mentions keeping voting fair and accurate and give me a choice of how to proceed.
4. I click on “Link to Facebook”
5. This takes me to my account page, so I click on “Connect with Facebook” on the right
6. This brings up another window that has a button labeled “connect”
7. I click on that button, the window blanks out, and then button reappears. Clicking agaoin produces the same result.
8. After doing a “previosu page” a couple of times in the browser I arrive at a “Sign in” page with the option to sign in with Facebook.
9. I enter my Facebook credentials and click “Sign in with facebook”
10. I get a message saying the login attempt was unsuccessful, and back to the sign in.
11. I now enter my Pixoto credentials and click “Sign in with Facebook”
12. I get a message saying that Pixoto would like to post publicly to Facebook for me.
13. I click “Not Now”.
14. This takes me to a Pixoto page where I can find people to follow or submit an image.
15. I click “Vote”. This takes me back to step 3.

So, maybe totally deleting my account would be the next step to try?

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