Logged on?

  • 3
  • Question
  • Updated 6 years ago
  • Answered
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Its telling me to log on when I try to submit a new photo, did this yesterday too. I am logged on, the system knows that, can you fix this glitch please.

File: DSC_0388_HDR.JPGPlease log in first.
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Terry Gower

  • 2016 Posts
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Posted 6 years ago

  • 3
Photo of Jasenka

Jasenka, Official Rep

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Hi Terry, thank you for reporting. Have you tried logging out, cleaning your browser cache, restarting is and logging back in?
Photo of Terry Gower

Terry Gower

  • 2016 Posts
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Still getting the same message, can you get this sorted please.
This is my profile

http://www.pixoto.com/terry.gower/recent
Photo of Jasenka

Jasenka, Official Rep

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Hi Terry, thank you for information. I forwarded the problem to our tech and as soon as I get reply I'll let you know.
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Terry Gower

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Thank you
Photo of Terry Gower

Terry Gower

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won't let me vote now either, says I am no longer logged in....even though I obviously am.
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Judy Deaver

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I am having the same problem, wont let me submit, or vote says I need to log in??? Can this be fixed please
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Judy Deaver

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Photo of Terry Gower

Terry Gower

  • 2016 Posts
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still getting the same message, when will this be fixed?
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Lenore

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Terry, I'm sure you've tried this, but just in case.....have you tried a different browser? :-)
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Terry Gower

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No, but I don't want to use a different browser to be honest, and others are having the same issue.
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John Einar Sandvand

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I have tried different browsers - and it is the same problem.
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Jasenka, Official Rep

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Hi all, we are sorry about delay. We are still working on fixing that.
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Terry Gower

  • 2016 Posts
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thanks
Photo of Terry Gower

Terry Gower

  • 2016 Posts
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Any news on when this will be fixed.I have not been able to vote or submit shots for days and I know others have the same issue.
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Jasenka, Official Rep

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Hi Terry, I'm sorry I didn't get estimated time-frame when it will be fixed, but I can assure you that it is being worked on. I'm sorry about delay.
Photo of John Einar Sandvand

John Einar Sandvand

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I have the same problem:

Every time I try to vote on images or submit a new photo I get error message saying it failed because I am not logged in - although I definitely was logged in when starting the process. Then the page reloads and apparently refreshes my login. But the same thing happen when I try to vote again. After first vote I get the message I am not logged in.
I have tried it with different browser, and the same thing happens. What to do?

It is very annoying!!!
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Judy Deaver

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This is getting old, cant upload, or vote..please an explanation is due has been going on all week.
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Jasenka, Official Rep

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Hi all, we are sorry about delay. We are working on fixing this issue.
Photo of Terry Gower

Terry Gower

  • 2016 Posts
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I now have not been able to upload nor vote since March 21, and others are affected and in the same boat. I understand its a glitch, I know you are trying to fix it but can anyone please tell us just when it will be sorted?
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Jasenka, Official Rep

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Hi Terry, I'm sorry I didn't get estimated time-frame when it will be fixed.
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Judy Deaver

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replying again, got email asking me to vote, still same problem this isnt fun anymore.
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John Einar Sandvand

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This is starting to be a joke. It is more than a week now since I have been able to use Pixoto - and all we get is vague answers that Pixoto is working on fixing the issue. No time-frame. No further explanation whether this is a big or small issue to fix. This is just not good enough!

Pixoto: I take it for granted that those of us who are paying Pro members will get our membership extended? I am not paying for a service that is not working.
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Jasenka, Official Rep

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Hi all, can you please try resetting your password (by clicking on "Forget password") and try to log in with your e-mail and password and see if that makes any change.

Please do let me know.
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John Einar Sandvand

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It solved it for me!

But what took you so long?

John
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Judy Deaver

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well I am glad it worked for someone. I did that yesterday and no change although I did enter a contest with out any problem but it still says I am not logged in when I try to vote. I changed password yesterday..I dont know what to do ..
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Jasenka, Official Rep

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Hello Judy, we made update, can you please retry signing in (both with e-mail and Facebook)?
Photo of Judy Deaver

Judy Deaver

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Dear Jasenka, I thank you for trying , but I will just give up.....I have tried everything you have ask me to do. It still wont let me submit or vote.. Sorry, its been nice having all those awards...
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Jasenka, Official Rep

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Judy, please don't let it go. We are checking why it is happening. Some users were able to fix it and some were not.

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