Lately whenever I download one of my images it also deletes it from my account.

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  • Updated 6 months ago
  • Acknowledged
Lately whenever I download one of my images it also deletes it from my account.

What's up with that?
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Ron

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Posted 7 months ago

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Jasenka, Official Rep

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Hello Ron, I'm sorry you are having problems. Are you trying to download a backup of your images or upload image? I'm asking because people tend to confuse upload and download (backup).

It would be a great help if you can try again downloading backup and first copy link to the image in case it gets deleted. If it happens again please post here (or send me an e-mail to jasenka@pixoto.com) link to the image that got deleted when you were downloading the backup.

I've just now tried to download a backup of several of my images without any issues so any more information you can provide would be of great help to us to figure out what is going on.
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Ron

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Jasenka, this happens sporadically whenever I try to download a backup. Also I'm seeing another sporadic issue when downloading a backup that it zeros out the score without deleting the image. Some days it works fine. Other days I run into one of the two issues. I have copied the URL to the image, but once it is deleted Pixoto tells me it can't be found.
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Jasenka, Official Rep

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Thank you for information Ron. Can you please just post url here so Scott can check what happened to it? Also please if you can post link to image who's score gets deleted without deleting image.

If any other user experience this please do let us know.

Ron, it would be great help if you can try different browser to see if it is browser related.
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SweetNana55

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Jasenka, I have had it happen to me before, too. I don't download images often... now even less so since I am afraid to have them deleted.
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Jasenka, Official Rep

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Sweetnana, please try to save the address of image prior to downloading in case it gets deleted so we can check what the issue might be.
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Ron

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Not exactly the same issue but also when I download images it zeros out the score with the same submission date. So TWO issues. One deletes the image -or- it zeros out the score. Not good....

For example see... https://www.pixoto.com/images-photogr...
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Jasenka, Official Rep

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Thank you for information Ron - I see this image as being resubmitted today. I'll forward link so Scott can check what the issue might be.

Ron can you please send me screenshots of the process you are using to download your images (step by step) to jasenka@pixoto.com and please state what is your browser and OS.
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Ron

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I did try a resubmit but I got the message that it couldn't be resubmitted for 7 days. I then downloaded a backup and the score went to zero with the submission date staying the original date (4/11/2019). It shouldn't do that.
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Jasenka, Official Rep

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Thank you for information Ron.