large file upload problems

  • 1
  • Problem
  • Updated 7 years ago
  • Acknowledged
Any photo I upload that is bigger than 20 megs fails. This has been an ongoing issue and I was told over 2 months ago it was being looked into. Is there any progress being made as you claim I can upload a 50 meg file if need be.
Please advise as to a possible resolution.
Thanks
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Andrew Halpern

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Posted 7 years ago

  • 1
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Sherry Andreason

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Hello Andrew, I will have to check on the status of the problem. Thank you for your patience while I find out.
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Andrew Halpern

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No problem Sherry. You are the voice of reason in a choir of confusion and emotion. I am glad you are part of the Pixoto team.
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Andrew Halpern

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Any progress in this matter Sherry?
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Sherry Andreason

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Hi Andrew, most of the staff is on limited duty on the weekends (emergencies and that sort of thing) so I have not heard back yet, sorry for the delay
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Andy Halpern

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No problem Sherry. I'll wait a few more days. Not an emergency. Just a persistent issue.
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Sherry Andreason

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Hi Andy, I just wanted to let you know that this problem is pretty in depth and it is going to take some time to resolve, I do not have a date for resolution for you but it is on the list of fixes and will be repaired as soon as possible.