Is this a functional site?

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I am not trying to be funny. Since November 2017 things have gone from bad to worse on this site. As far as i can tell annual awards for 2017 still have not been given out. My account comes up for renewal soon and i don't think i will be renewing. "The Thrill Is Gone.." Send me an email when awards have been given and response to customer issues is happening.
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Kevin Whitaker

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Posted 1 year ago

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Jasenka, Official Rep

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Hello Kevin, we are sorry for the delay. We plan to assign yearly awards soon.
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Ad Spruijt

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see thread below including Pixoto's replies
http://community.pixoto.com/pixoto/to...
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Scott Murphy, Official Rep

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Annual awards will start on a daily basis beginning Monday
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Michael Moore

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Presumably these are for the outstanding categories?
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Kelley Hurwitz Ahr

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Hmmm Monday has come and gone with no word. I guess it’s what we have come to expect
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Scott Murphy, Official Rep

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Sorry, they system I perform updates on had an issue with the display.  Apple told me 3-5 days last Sunday and I just got it back yesterday.
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Kelley Hurwitz Ahr

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I find it odd that Pixoto would only have one monitor - I’m the least tech savvy person I know and I have more than one monitor. And I would certainly get my hands on another if I had paying customers who had been more than patient with ongoing problems and repeated missed deadlines
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Scott Murphy, Official Rep

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It’s not a monitor, it’s a MacBook pro and they had to ship out the entire computer to their repair center.
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Ron

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This has become a real circus of promises made, excuses and non performance. This may be a "functional site" but lately it's not been very functional...
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Scott Murphy, Official Rep

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How has it not been functional?
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Kevin Whitaker

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Scott: The fact that you have probably read every post attached to the primary post by now; and you STILL have to ask that question? Shame! Shame! Shame! I don't see much of a future for this site based on the level of concern and insight demonstrated thus far.
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Ad Spruijt

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and it wasn't the first thread about this subject; there are lots
e.g. http://community.pixoto.com/pixoto/to...
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Kelley Hurwitz Ahr

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It’s almost comical at this point
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Ron

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Kelley, yes it's comical in a very sad way...
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Ad Spruijt

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Besides the roadmap you promised Scott, can you elaborate a litte bit more on the Pixoto team? Are you, as tech guy, and Jasenka who as community moderator the only ones driving the site these days?

I think Kelly meant more or less the same. Given the fact that there are many(?) paying customers relying on a single MacBook pro doesn't seem to be the right sized basis to drive a large site like this.
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Kelley Hurwitz Ahr

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That really was my point - thanks Ad for realizing what I was getting at. Monitor, laptop - whichever ...seems odd to rely on that for an entire site. Especially given the circumstances. I have photoshop on two laptops and that’s just my hobby. My business is backed up even more.
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Scott Murphy, Official Rep

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At no point did I say the site was dependent on my MacBook pro.
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Ad Spruijt

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do you still not get the message Scott?
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Ad Spruijt

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Besides the roadmap you promised Scott, can you elaborate a litte bit more on the Pixoto team? Are you, as tech guy, and Jasenka who as community moderator the only ones driving the site these days?

I think Kelly meant more or less the same. Given the fact that there are many(?) paying customers relying on a single MacBook pro doesn't seem to be the right sized basis to drive a large site like this.
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Scott Murphy, Official Rep

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My MacBook pro does not drive the site. The site runs on numerous servers and has several layers of redundancy.
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Ken Goh

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Scott, I'm sure data are stored in storage system and servers, your MacBook Pro is just a workstation connecting to the server to access data, don't tell me pixoto only has ONE workstation? Like Kelley and Ron said, it's too comical!
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Scott Murphy, Official Rep

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Pixoto does not only have one workstation.
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Kevin Whitaker

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Thank You Ken. I was not the only one who thought it was odd that a site the size and age of pixoto was run from a laptop. Not that it couldn't be done. It just didn't strike me as practical.

They missed another deadline and were once again left with more mud on their face. I wish they would just treat us like grown ups and just tell the truth. I promise i can take it!

I'm sick of lies and excuses. If one of my systems performed like this and Pixoto were the Customer; I have no doubt my phone/email would be burning up; and threatening to stop payment 8 months into a contract.

Just sayin'
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Ken Goh

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Yes agree, I'm on the service side, my users will not allow me to give excuses and empty promises! I'll definitely expedite issues and get them fixed asap.
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Ad Spruijt

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There are multiple threads already regarding the situation of Pixoto. So you are for sure not the only one complaining. I fully agree
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Ken Goh

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Scott, any updates on releasing the long overdue 2017 awards? So pathetic that we have to keep chasing considering now already Aug, way pass the promised "before 31 Jul" to announce the 2017 awards/badges....
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Scott Murphy, Official Rep

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I did not plan on starting a controversy over my MacBook pro. I apologize for the mis-communication. I have been on the road this past month and this is the computer I work on when I away. Unfortunately, the display went out and since I am out of town, my only choice was to take it to the Apple store. They repaired it, but unfortunately, they took a lot longer than they had estimated.

Let me clarify very clearly that:
1. My MacBook does not drive Pixoto
2. Pixoto is not dependent on my MacBook
3. Pixoto has more than workstation.
4. Pixoto has several layers of redundancy.

There was recently a change with the Facebook API where Facebook no longer allows sharing of content by any third party outside of Facebook. So if awards were to be run now, they would not be shared. I will be doing releases this week addressing various issues and will be coming up with an alternative solution to sharing your awards. I will not run the rest of the annual awards until this is done. I will give you another update on Thursday.
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Kevin Whitaker

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Scott:

in a nutshell. Customer Service and Communication. Basics for the success for any business. Even those dealt a bad deal. Suck it up, move to improve; and TALK to us without the BS. You will be amazed at the response.

We don't think it is personal at this point; but keep stringing me along and well all bets are off.

Peace Out
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Scott Murphy, Official Rep

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Thanks Kevin, my intention is not to string you along. I appreciate and value your input and hope to get all of your concerns addressed as quickly as possible.
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Ad Spruijt

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Sorry Scott, I think you still don't get the message.

You've inherited the current situation from those at Pixoto who were responsible for Pixoto last few years. So please... stop being defensive as that only makes things worse for Pixoto

It's not about your MacBook at all (althouh you introduced that argument yourselves saying "Sorry, they system I perform updates on had an issue with the display.").
It's about proper communication and stopping with excuses that your customers hear now for the last 2-3 years already (and for the badges again half a year already).

All your customers want is a properly functiontional product (the pixoto site) and the right service&communications from their supplier.Both of these are, despite your efforts, still not there.
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Kelley Hurwitz Ahr

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Scott has been listed as a cofounder and CTO of Pixoto since the beginning - he didn’t inherit this mess...his negligence contributed to it. He was relying on “others” to take care of the site. It seems as though he wasn’t paying attention. I have gathered that by his precious responses. He only became involved again because Judy wrote him a message on his most recent picture (an airplane). Go check it out. She did the same on Jason’s, too, but he never responded. If Judy hadn’t thought to write him a message on his picture, not sure when/if Scott would have noticed. Scott seems like a really nice guy and, for a while, I thought he was really going to turn this around. I was very close to renewing my paid membership. However, I don’t pity him - he seemingly accepted money from people like me without making sure things were running smoothly. I had a friendly competition with a friend of mine the entire year of 2017 - he has long since dropped interest (as has everyone else I have referred). These all seem like stall tactics but why stall? I believe that the awards are not coming. I think I’m owed a partial refund, as part of my subscription paid for end of the year awards which aren’t coming.
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Scott Murphy, Official Rep

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For clarification, I have not been involved in Pixoto for almost 2 years. You are correct that Judy reaching out did get me involved. Seeing the outstanding issues and the fact they were not getting resolved, I reached out to the current management and came to an agreement that I would take over controlling interest of the company. It was explained to me that this transition should take about a month. However, due to circumstances beyond me, the transition process has taken a lot longer than what has been expected. Now we are coming up on 4 months. I was updated this week that things should be progressing faster and we should have this wrapped up by the end of the month.
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Ron

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Scott, thanks for that information. It sheds a little light on why there are delays and why you can't necessarily commit to dates to resolve the issues. It is unfortunate that we had to drag Pixoto kicking and screaming to this basic level of communication.

It is evident that you care about the future of Pixoto. I hope for the Pixoto community that you devote the time and effort necessary for making Pixoto into the site it once was. If you are going to REBUILD Pixoto you need to do a much better job of listening to and communicating with your customers. When promises aren't met let people why know before it blows up into an issue. The Pixoto blog was a good tool for doing that but it seems to be abandoned.
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Kelley Hurwitz Ahr

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well then Scott, I am very happy you are back on board and working to clean things up. I'm going to let you do you thing, see how it all goes and detach a bit to see how it all works out. If you are able to bring it back to Pixoto that I used to enjoy, I'll be back!
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Scott Murphy, Official Rep

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Thanks guys, your continued concern is my motivation.  I'll look at making the blog active again once the transition is complete.   
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Ad Spruijt

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Scott Murphy, Official Rep

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Let's refrain from creating new topics unless you have something new to discuss. If you would like an older topic re-opened because you feel it wasn't appropriately addressed, I am more than happy to do that for you.
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Scott Murphy, Official Rep

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(I prefer to re-open older topics because people are already following them).  Over the coming months, I plan on re-visiting and clearing out old topics that are no longer relevant.

Creating any new topics at this point that repeat previous concerns just makes it difficult for people to track and stay informed on what is going on.
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Scott Murphy, Official Rep

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Here is the current status for the awards.

I have a pending release with numerous updates coming out this week.  I have been updating the Facebook connectivity.  Once I have a solid solution for sharing of the awards, I will run them.  Until people can share an annual award they won, it doesn't serve much purpose to assign them. 

We were attacked by various bots creating fake accounts at the beginning of the year.  This affected our email deliverability. I still need to clean up some of these disabled accounts from our database so that we can resume competition notifications.   This will also bring submissions back up.

After those 2 things are complete, I will run awards.  I suspect within 2 weeks we can resume.
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Ad Spruijt

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At the same time you you killed the topic about transparancy a lot of people are asking for so long already!! Poor decision to do so!!
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Scott Murphy, Official Rep

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Let's either re-open a previous topic or be a lot more specific.  There was just too much to address in what you posted and nobody was following it.   
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Ad Spruijt

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Both me and other members have provided the examples. I even suggested to involve Pixoto community moderator Jasenka as she has a lot of outstanding questions for the management. Also you didn;t answer all questions adressed to you.
Believe me, if you really want help (as I assume you're completely left on your own by Jason) I guess there are members willing to help.
Again: please turn this discussion around and please stop your defensive attitude. Obvious you're confronted with a messy situation and you really to have the intention to improve but don't blame the community that wants to move forward by showing a negative attitude at the same time.
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Ad Spruijt

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By the way "nobody was following it" was caused by you deleting it. Within minutes the topic already received 2 me-too's !
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Scott Murphy, Official Rep

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Sorry, I am not trying to be defensive or negative.  I do not mean to come off that way. I really do like your input.  I also have a priority to clean up this community.  I want to start purging out duplicate discussions and re-open original ones that were not properly addressed. 
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Ad Spruijt

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Why not take the risk of restoring the transparancy topic...
answer the questions and see what transparancy brings you as a company
(believe me... I know what I am talking about!)

FYI:
I did kept the text, so can put it back for you in case restoring is not possible. The challenge is yours... so I do it only on your request.

In case you don't dare to restore it (as its contents do make sense despite what you said) Pixoto members can contact me and I will mail them the text.

Suggestion:
Also I shared 5 threads in that topic containing issues that need to be solved and http://community.pixoto.com/pixoto/to... is another one. But if you go through all... you'll find those and much more yourself,
Perhaps instead of reopening old topics simply gather all problems in a single new topic. Each time you run into an old topic that contains issues that need follow up add them to the new topic. Also members can contribute to the topic
and you can keep us posted with the things solved.
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Scott Murphy, Official Rep

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Feel free to create a topic for each specific question you might have.  With regards to your general discussion on transparency, it is a bit premature to discuss.  I have already stated earlier in this thread what is going on with controlling interests of this site. Please note that nothing has yet to be finalized so a formal discussion would just not make any sense.  Feel free to come back to it in a few weeks once the dust has settled.

Again, I appreciate your motivation in becoming involved, and I hope you stay equally motivated in the future.  We just need to let things finalize in the short term before opening a broader discussion.
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Scott Murphy, Official Rep

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On a side note, I hope to get a new release out within the next hour.  We can create a thread on upcoming releases if you like
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Ad Spruijt

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The above could (or should) have been your professional answer on the transparancy topic opened by me instead of deleting it (and hiding it for the community).
I know that ownership discussions or management discussions cannot be out in the open, when changes in that area are going on. Restoring the topic should not harm that, as all the info that I shared was already public (... I found it easily).

Looking forward to the new release and the release notes and the thread on the upcoming releases.
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Kelley Hurwitz Ahr

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I find it hard to buy that the Facebook problem has anything to do with the annual awards. I personally don’t care about sharing to Facebook. I’d believe it more if it was March. After all this time - after all the missed deadlines. ... Common sense says you should just share them for once and for all. I don’t think they are coming out at all - but I’ve gotten to the point of not caring anymore either.
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Scott Murphy, Official Rep

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A lot of people do care about sharing their awards.  Really, that is the only hold up.  What is the point of an award if you can't share it with anyone?

On a positive note, I just did a release that should help speed some things up a bit. It was also a major platform change that needed to get done. Additionally, I made it so you can share the actual awards to your profile page.  I'll give it a few days of testing and then provide a way users can share from their email.  Once that's done, I'll start up the annuals.  I've added various support features as well to help our staff handle user issues.
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Ad Spruijt

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You did it again. Removing the 2nd topic with the question why the transaparancy topic was removed as well.

Your answer for everyonë:
I've been very clear of what is happening in the other thread. Being that things are not finalized, it is premature to enter into this discussion. We can re-visit this in a few weeks.

Final remark for now: you refer to the thread over here but over here you definitely ignore several of the subjects raised in the other thread(s) and by deleting the subjects I raised in there youre hiding them for the others in the community!
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Scott Murphy, Official Rep

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Not trying to ignore any subject.  That's why I've asked you to cite the other threads that you would like addressed rather than creating new ones.  Like I already said, I am more than happy to revisit another thread or re-open a thread that has been closed for discussion.