I am not trying to be funny. Since November 2017 things have gone from bad to worse on this site. As far as i can tell annual awards for 2017 still have not been given out. My account comes up for renewal soon and i don't think i will be renewing. "The Thrill Is Gone.." Send me an email when awards have been given and response to customer issues is happening.
Posted 2 years ago
Jasenka, Official Rep
Scott Murphy, Official Rep
Annual awards will start on a daily basis beginning Monday
Presumably these are for the outstanding categories?
Scott Murphy, Official Rep
Scott Murphy, Official Rep
This has become a real circus of promises made, excuses and non performance. This may be a "functional site" but lately it's not been very functional...
Scott Murphy, Official Rep
How has it not been functional?
Scott: The fact that you have probably read every post attached to the primary post by now; and you STILL have to ask that question? Shame! Shame! Shame! I don't see much of a future for this site based on the level of concern and insight demonstrated thus far.
and it wasn't the first thread about this subject; there are lots
e.g. http://community.pixoto.com/pixoto/to...
e.g. http://community.pixoto.com/pixoto/to...
Besides the roadmap you promised Scott, can you elaborate a litte bit more on the Pixoto team? Are you, as tech guy, and Jasenka who as community moderator the only ones driving the site these days?
I think Kelly meant more or less the same. Given the fact that there are many(?) paying customers relying on a single MacBook pro doesn't seem to be the right sized basis to drive a large site like this.
I think Kelly meant more or less the same. Given the fact that there are many(?) paying customers relying on a single MacBook pro doesn't seem to be the right sized basis to drive a large site like this.
That really was my point - thanks Ad for realizing what I was getting at. Monitor, laptop - whichever ...seems odd to rely on that for an entire site. Especially given the circumstances. I have photoshop on two laptops and that’s just my hobby. My business is backed up even more.
Scott Murphy, Official Rep
At no point did I say the site was dependent on my MacBook pro.
do you still not get the message Scott?
Besides the roadmap you promised Scott, can you elaborate a litte bit more on the Pixoto team? Are you, as tech guy, and Jasenka who as community moderator the only ones driving the site these days?
I think Kelly meant more or less the same. Given the fact that there are many(?) paying customers relying on a single MacBook pro doesn't seem to be the right sized basis to drive a large site like this.
I think Kelly meant more or less the same. Given the fact that there are many(?) paying customers relying on a single MacBook pro doesn't seem to be the right sized basis to drive a large site like this.
Scott Murphy, Official Rep
My MacBook pro does not drive the site. The site runs on numerous servers and has several layers of redundancy.
Scott, I'm sure data are stored in storage system and servers, your MacBook Pro is just a workstation connecting to the server to access data, don't tell me pixoto only has ONE workstation? Like Kelley and Ron said, it's too comical!
Scott Murphy, Official Rep
Pixoto does not only have one workstation.
Thank You Ken. I was not the only one who thought it was odd that a site the size and age of pixoto was run from a laptop. Not that it couldn't be done. It just didn't strike me as practical.
They missed another deadline and were once again left with more mud on their face. I wish they would just treat us like grown ups and just tell the truth. I promise i can take it!
I'm sick of lies and excuses. If one of my systems performed like this and Pixoto were the Customer; I have no doubt my phone/email would be burning up; and threatening to stop payment 8 months into a contract.
Just sayin'
They missed another deadline and were once again left with more mud on their face. I wish they would just treat us like grown ups and just tell the truth. I promise i can take it!
I'm sick of lies and excuses. If one of my systems performed like this and Pixoto were the Customer; I have no doubt my phone/email would be burning up; and threatening to stop payment 8 months into a contract.
Just sayin'
Yes agree, I'm on the service side, my users will not allow me to give excuses and empty promises! I'll definitely expedite issues and get them fixed asap.
Scott Murphy, Official Rep
I did not plan on starting a controversy over my MacBook pro. I apologize for the mis-communication. I have been on the road this past month and this is the computer I work on when I away. Unfortunately, the display went out and since I am out of town, my only choice was to take it to the Apple store. They repaired it, but unfortunately, they took a lot longer than they had estimated.
Let me clarify very clearly that:
1. My MacBook does not drive Pixoto
2. Pixoto is not dependent on my MacBook
3. Pixoto has more than workstation.
4. Pixoto has several layers of redundancy.
There was recently a change with the Facebook API where Facebook no longer allows sharing of content by any third party outside of Facebook. So if awards were to be run now, they would not be shared. I will be doing releases this week addressing various issues and will be coming up with an alternative solution to sharing your awards. I will not run the rest of the annual awards until this is done. I will give you another update on Thursday.
Let me clarify very clearly that:
1. My MacBook does not drive Pixoto
2. Pixoto is not dependent on my MacBook
3. Pixoto has more than workstation.
4. Pixoto has several layers of redundancy.
There was recently a change with the Facebook API where Facebook no longer allows sharing of content by any third party outside of Facebook. So if awards were to be run now, they would not be shared. I will be doing releases this week addressing various issues and will be coming up with an alternative solution to sharing your awards. I will not run the rest of the annual awards until this is done. I will give you another update on Thursday.
Scott:
in a nutshell. Customer Service and Communication. Basics for the success for any business. Even those dealt a bad deal. Suck it up, move to improve; and TALK to us without the BS. You will be amazed at the response.
We don't think it is personal at this point; but keep stringing me along and well all bets are off.
Peace Out
in a nutshell. Customer Service and Communication. Basics for the success for any business. Even those dealt a bad deal. Suck it up, move to improve; and TALK to us without the BS. You will be amazed at the response.
We don't think it is personal at this point; but keep stringing me along and well all bets are off.
Peace Out
Scott Murphy, Official Rep
Thanks Kevin, my intention is not to string you along. I appreciate and value your input and hope to get all of your concerns addressed as quickly as possible.
Sorry Scott, I think you still don't get the message.
You've inherited the current situation from those at Pixoto who were responsible for Pixoto last few years. So please... stop being defensive as that only makes things worse for Pixoto
It's not about your MacBook at all (althouh you introduced that argument yourselves saying "Sorry, they system I perform updates on had an issue with the display.").
It's about proper communication and stopping with excuses that your customers hear now for the last 2-3 years already (and for the badges again half a year already).
All your customers want is a properly functiontional product (the pixoto site) and the right service&communications from their supplier.Both of these are, despite your efforts, still not there.
You've inherited the current situation from those at Pixoto who were responsible for Pixoto last few years. So please... stop being defensive as that only makes things worse for Pixoto
It's not about your MacBook at all (althouh you introduced that argument yourselves saying "Sorry, they system I perform updates on had an issue with the display.").
It's about proper communication and stopping with excuses that your customers hear now for the last 2-3 years already (and for the badges again half a year already).
All your customers want is a properly functiontional product (the pixoto site) and the right service&communications from their supplier.Both of these are, despite your efforts, still not there.
Scott has been listed as a cofounder and CTO of Pixoto since the beginning - he didn’t inherit this mess...his negligence contributed to it. He was relying on “others” to take care of the site. It seems as though he wasn’t paying attention. I have gathered that by his precious responses. He only became involved again because Judy wrote him a message on his most recent picture (an airplane). Go check it out. She did the same on Jason’s, too, but he never responded. If Judy hadn’t thought to write him a message on his picture, not sure when/if Scott would have noticed. Scott seems like a really nice guy and, for a while, I thought he was really going to turn this around. I was very close to renewing my paid membership. However, I don’t pity him - he seemingly accepted money from people like me without making sure things were running smoothly. I had a friendly competition with a friend of mine the entire year of 2017 - he has long since dropped interest (as has everyone else I have referred). These all seem like stall tactics but why stall? I believe that the awards are not coming. I think I’m owed a partial refund, as part of my subscription paid for end of the year awards which aren’t coming.
Scott Murphy, Official Rep
For clarification, I have not been involved in Pixoto for almost 2 years. You are correct that Judy reaching out did get me involved. Seeing the outstanding issues and the fact they were not getting resolved, I reached out to the current management and came to an agreement that I would take over controlling interest of the company. It was explained to me that this transition should take about a month. However, due to circumstances beyond me, the transition process has taken a lot longer than what has been expected. Now we are coming up on 4 months. I was updated this week that things should be progressing faster and we should have this wrapped up by the end of the month.
Scott, thanks for that information. It sheds a little light on why there are delays and why you can't necessarily commit to dates to resolve the issues. It is unfortunate that we had to drag Pixoto kicking and screaming to this basic level of communication.
It is evident that you care about the future of Pixoto. I hope for the Pixoto community that you devote the time and effort necessary for making Pixoto into the site it once was. If you are going to REBUILD Pixoto you need to do a much better job of listening to and communicating with your customers. When promises aren't met let people why know before it blows up into an issue. The Pixoto blog was a good tool for doing that but it seems to be abandoned.
It is evident that you care about the future of Pixoto. I hope for the Pixoto community that you devote the time and effort necessary for making Pixoto into the site it once was. If you are going to REBUILD Pixoto you need to do a much better job of listening to and communicating with your customers. When promises aren't met let people why know before it blows up into an issue. The Pixoto blog was a good tool for doing that but it seems to be abandoned.
well then Scott, I am very happy you are back on board and working to clean things up. I'm going to let you do you thing, see how it all goes and detach a bit to see how it all works out. If you are able to bring it back to Pixoto that I used to enjoy, I'll be back!
Scott Murphy, Official Rep
Thanks guys, your continued concern is my motivation. I'll look at making the blog active again once the transition is complete.
Scott Murphy, Official Rep
Let's refrain from creating new topics unless you have something new to discuss. If you would like an older topic re-opened because you feel it wasn't appropriately addressed, I am more than happy to do that for you.
Scott Murphy, Official Rep
(I prefer to re-open older topics because people are already following them). Over the coming months, I plan on re-visiting and clearing out old topics that are no longer relevant.
Creating any new topics at this point that repeat previous concerns just makes it difficult for people to track and stay informed on what is going on.
Creating any new topics at this point that repeat previous concerns just makes it difficult for people to track and stay informed on what is going on.
Scott Murphy, Official Rep
At the same time you you killed the topic about transparancy a lot of people are asking for so long already!! Poor decision to do so!!
Scott Murphy, Official Rep
Feel free to create a topic for each specific question you might have. With regards to your general discussion on transparency, it is a bit premature to discuss. I have already stated earlier in this thread what is going on with controlling interests of this site. Please note that nothing has yet to be finalized so a formal discussion would just not make any sense. Feel free to come back to it in a few weeks once the dust has settled.
Again, I appreciate your motivation in becoming involved, and I hope you stay equally motivated in the future. We just need to let things finalize in the short term before opening a broader discussion.
Again, I appreciate your motivation in becoming involved, and I hope you stay equally motivated in the future. We just need to let things finalize in the short term before opening a broader discussion.
Scott Murphy, Official Rep
On a side note, I hope to get a new release out within the next hour. We can create a thread on upcoming releases if you like
The above could (or should) have been your professional answer on the transparancy topic opened by me instead of deleting it (and hiding it for the community).
I know that ownership discussions or management discussions cannot be out in the open, when changes in that area are going on. Restoring the topic should not harm that, as all the info that I shared was already public (... I found it easily).
Looking forward to the new release and the release notes and the thread on the upcoming releases.
I know that ownership discussions or management discussions cannot be out in the open, when changes in that area are going on. Restoring the topic should not harm that, as all the info that I shared was already public (... I found it easily).
Looking forward to the new release and the release notes and the thread on the upcoming releases.
I find it hard to buy that the Facebook problem has anything to do with the annual awards. I personally don’t care about sharing to Facebook. I’d believe it more if it was March. After all this time - after all the missed deadlines. ... Common sense says you should just share them for once and for all. I don’t think they are coming out at all - but I’ve gotten to the point of not caring anymore either.
Scott Murphy, Official Rep
A lot of people do care about sharing their awards. Really, that is the only hold up. What is the point of an award if you can't share it with anyone?
On a positive note, I just did a release that should help speed some things up a bit. It was also a major platform change that needed to get done. Additionally, I made it so you can share the actual awards to your profile page. I'll give it a few days of testing and then provide a way users can share from their email. Once that's done, I'll start up the annuals. I've added various support features as well to help our staff handle user issues.
On a positive note, I just did a release that should help speed some things up a bit. It was also a major platform change that needed to get done. Additionally, I made it so you can share the actual awards to your profile page. I'll give it a few days of testing and then provide a way users can share from their email. Once that's done, I'll start up the annuals. I've added various support features as well to help our staff handle user issues.
You did it again. Removing the 2nd topic with the question why the transaparancy topic was removed as well.
Your answer for everyonë:
I've been very clear of what is happening in the other thread. Being that things are not finalized, it is premature to enter into this discussion. We can re-visit this in a few weeks.
Final remark for now: you refer to the thread over here but over here you definitely ignore several of the subjects raised in the other thread(s) and by deleting the subjects I raised in there youre hiding them for the others in the community!
Your answer for everyonë:
I've been very clear of what is happening in the other thread. Being that things are not finalized, it is premature to enter into this discussion. We can re-visit this in a few weeks.
Final remark for now: you refer to the thread over here but over here you definitely ignore several of the subjects raised in the other thread(s) and by deleting the subjects I raised in there youre hiding them for the others in the community!
Scott Murphy, Official Rep
Not trying to ignore any subject. That's why I've asked you to cite the other threads that you would like addressed rather than creating new ones. Like I already said, I am more than happy to revisit another thread or re-open a thread that has been closed for discussion.