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Posted 1 year ago
Jasenka, Official Rep
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http://community.pixoto.com/pixoto/to...
Scott Murphy, Official Rep
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Scott Murphy, Official Rep
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Scott Murphy, Official Rep
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Scott Murphy, Official Rep
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e.g. http://community.pixoto.com/pixoto/to...
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I think Kelly meant more or less the same. Given the fact that there are many(?) paying customers relying on a single MacBook pro doesn't seem to be the right sized basis to drive a large site like this.
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Scott Murphy, Official Rep
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I think Kelly meant more or less the same. Given the fact that there are many(?) paying customers relying on a single MacBook pro doesn't seem to be the right sized basis to drive a large site like this.
Scott Murphy, Official Rep
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Scott Murphy, Official Rep
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They missed another deadline and were once again left with more mud on their face. I wish they would just treat us like grown ups and just tell the truth. I promise i can take it!
I'm sick of lies and excuses. If one of my systems performed like this and Pixoto were the Customer; I have no doubt my phone/email would be burning up; and threatening to stop payment 8 months into a contract.
Just sayin'
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Scott Murphy, Official Rep
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Let me clarify very clearly that:
1. My MacBook does not drive Pixoto
2. Pixoto is not dependent on my MacBook
3. Pixoto has more than workstation.
4. Pixoto has several layers of redundancy.
There was recently a change with the Facebook API where Facebook no longer allows sharing of content by any third party outside of Facebook. So if awards were to be run now, they would not be shared. I will be doing releases this week addressing various issues and will be coming up with an alternative solution to sharing your awards. I will not run the rest of the annual awards until this is done. I will give you another update on Thursday.
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in a nutshell. Customer Service and Communication. Basics for the success for any business. Even those dealt a bad deal. Suck it up, move to improve; and TALK to us without the BS. You will be amazed at the response.
We don't think it is personal at this point; but keep stringing me along and well all bets are off.
Peace Out
Scott Murphy, Official Rep
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You've inherited the current situation from those at Pixoto who were responsible for Pixoto last few years. So please... stop being defensive as that only makes things worse for Pixoto
It's not about your MacBook at all (althouh you introduced that argument yourselves saying "Sorry, they system I perform updates on had an issue with the display.").
It's about proper communication and stopping with excuses that your customers hear now for the last 2-3 years already (and for the badges again half a year already).
All your customers want is a properly functiontional product (the pixoto site) and the right service&communications from their supplier.Both of these are, despite your efforts, still not there.
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Scott Murphy, Official Rep
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It is evident that you care about the future of Pixoto. I hope for the Pixoto community that you devote the time and effort necessary for making Pixoto into the site it once was. If you are going to REBUILD Pixoto you need to do a much better job of listening to and communicating with your customers. When promises aren't met let people why know before it blows up into an issue. The Pixoto blog was a good tool for doing that but it seems to be abandoned.
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Scott Murphy, Official Rep
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Scott Murphy, Official Rep
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Scott Murphy, Official Rep
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Creating any new topics at this point that repeat previous concerns just makes it difficult for people to track and stay informed on what is going on.
Scott Murphy, Official Rep
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I have a pending release with numerous updates coming out this week. I have been updating the Facebook connectivity. Once I have a solid solution for sharing of the awards, I will run them. Until people can share an annual award they won, it doesn't serve much purpose to assign them.
We were attacked by various bots creating fake accounts at the beginning of the year. This affected our email deliverability. I still need to clean up some of these disabled accounts from our database so that we can resume competition notifications. This will also bring submissions back up.
After those 2 things are complete, I will run awards. I suspect within 2 weeks we can resume.
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Scott Murphy, Official Rep
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Again, I appreciate your motivation in becoming involved, and I hope you stay equally motivated in the future. We just need to let things finalize in the short term before opening a broader discussion.
Scott Murphy, Official Rep
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I know that ownership discussions or management discussions cannot be out in the open, when changes in that area are going on. Restoring the topic should not harm that, as all the info that I shared was already public (... I found it easily).
Looking forward to the new release and the release notes and the thread on the upcoming releases.
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Scott Murphy, Official Rep
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On a positive note, I just did a release that should help speed some things up a bit. It was also a major platform change that needed to get done. Additionally, I made it so you can share the actual awards to your profile page. I'll give it a few days of testing and then provide a way users can share from their email. Once that's done, I'll start up the annuals. I've added various support features as well to help our staff handle user issues.
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Your answer for everyonë:
I've been very clear of what is happening in the other thread. Being that things are not finalized, it is premature to enter into this discussion. We can re-visit this in a few weeks.
Final remark for now: you refer to the thread over here but over here you definitely ignore several of the subjects raised in the other thread(s) and by deleting the subjects I raised in there youre hiding them for the others in the community!
Scott Murphy, Official Rep
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