In order to vote, I need to link my Facebook account to my Pixoto account. I did, but I still cannot vote. Why?

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  • Updated 5 years ago
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I don't understand why I can't vote...
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Matthew Mulroy

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Posted 5 years ago

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Jasenka, Official Rep

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Hello Matthew, please post link to your Pixoto account and we will check it and try to fix the problem.
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Ivana Toth

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This happens to me all the time. When I click on VOTE, I get the message that I need to verify and my options. I did link my FB account, and when I click on it again, I get the message that pixoto.com says that the account is already linked. But when I click on VOTE again, it's the same problem all over again... I'm new here and I like what I see, but this is really frustrating...
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Jasenka, Official Rep

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Hello Ivana, please try following: sign out of your Pixoto account, click on "Sign in" and click on "Forget password". You will get e-mail notification how to reset your password. When you reset your password and make new one, please sign in using your e-mail and (new) password.

Please let me know if this doesn't help.
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Ivana Toth

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Thank you, Jasenka, I tried as you suggested, but it's still the same thing.

I don't know if there might be an issue with the fact that my e-mail is not the same one I'm using on FB?

I just spent 15 minutes signing in and out at it's really irritating :( It works sometimes, but there are no rules..... I can't figure it out.
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Jasenka, Official Rep

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Hi Ivana, yes, the different e-mails might be the issue. Please change your Pixoto e-mail to be same as your e-mail used for Facebook login and try to reset your Pixoto password again.

Please let me know if this makes any change.
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Ivana Toth

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Hi, I tried everything :)
I synced my e-mails, logged out, logged in again, logged with forgetting my password and then resetting it, logged out and logged in with FB account.... doesn't work. I would upgrade to PRO but I'm not convinced that would really solve the issue.... I don't know. I'll keep trying, if not, I'll ask you to erase my profile and try to start again.
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Jasenka, Official Rep

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Ivana, please post link to your Pixoto account and I will ask our tech to try solving this.
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Ivana Toth

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Uhm, which link? This one, from community site? Where should I post it?

Just one more thing, even though I changed my e-mail on pixoto account, to match the one on FB, the notification about your answer still came to my first e-mail I originally signed with. Just so you know.
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Jasenka, Official Rep

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Ivana, is this your Pixoto account?

https://www.pixoto.com/ivanat

Even though you have changes your e-mail on Pixoto, this is Get Satisfaction platform, and you can (if you want) change it here ifyou hover mouse over your name and select "e-mail and notifications".
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Ivana Toth

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Yes, that's my account. I just don't know where to post the link on it.
Yes, regarding the email, that makes sense, I forgot this is different platform.
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Ivana Toth

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http://www.pixoto.com/ivanat

Now it doesn't work at all, for the past 3 days :(

I hope you'll be able to do something. Thank you.
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Jasenka, Official Rep

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Hi Ivana, thank you for confirmation. I will ask our tech to check your account and I will let you know when I get reply.
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Candy Kanyarat

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Please Check My ID :
http://www.pixoto.com/candy

I was Linked Facebook, but stil can't Vote....
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Jasenka, Official Rep

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Hello Candy, please try this procedure:

- make sure both Pixoto and Facebook log in e-mails are the same
- make sure you are signed into Facebook
- log out of Pixoto
- chose Log in
- then Log in with Facebook

your Facebook should be connected to your Pixoto account.
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Candy Kanyarat

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Hi Jasenka...

I was try all that steps before, but it still didn't work...
I was try :
- Logout from Pixoto
- Remove Pixoto App from my FB
- Clear my cookies, catche & history browser
- Restart browser & my Macbook
- Back to pixoto signin with my FB

All this steps still can't work for me... And i only have one email that i use on my FB & Pixoto...
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Jasenka, Official Rep

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Hello Candy, please send me to jasenka@pixoto.com links to both your Pixoto and Facebook accounts and I will forward them to your tech. Please just state you can not connect Facebook and Pixoto.

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