Images are not uploading

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  • Problem
  • Updated 7 years ago
  • Solved
Archived and Closed

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I've tried to upload several images today, all within guidelines, and they do now show up once uploading is complete
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Darlene Demarais Hill

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  • frustrated

Posted 7 years ago

  • 1
Photo of Sherry Andreason

Sherry Andreason

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Hi Darlene,

I am sorry you are having a problem with image submissions. Can I get you to check a couple of things?

First when you go to your Submit page, scroll down to the bottom of the page, the Submit button will tell you how many credits you need to submit the images, to the right it will tell you how many you have. If you do not have enough credits to submit images you can earn more by clicking the Vote button at the top of yout Pixoto screen and earning more credits.

If that is not the problem, please check the size of your files. We are having a problem with images over 20mb in size, if your images are larger than that can you try downsizing them to 20mb and see if that helps with the submission.

If neither of those work please let me know so I can alert the tech team to the problem

Thank you
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Darlene Demarais Hill

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I have enough credits but the image is 22mg. I'll try making it a bit smaller. Thank you

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