Images uploaded not showing on profile.credits gone !

  • 1
  • Problem
  • Updated 5 years ago
  • Not a Problem
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I uploaded an image " Fall me twice"and it doesn't appear on my profile although I got the notification on FB that it has been uploaded. credits used also.... clicking on the link sends me to http://www.pixoto.com/image-404 !it's not the first time it happened .
Please advice or fix the error.
Thank you !
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Ela B

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  • confused

Posted 5 years ago

  • 1
Photo of Jasenka

Jasenka, Official Rep

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Hello Ela, can you please post link to your Pixoto profile?

If we have removed any of your images, we would have send you e-mail notification about it with reason why photo was removed.

Please check your e-mail specified in your Pixoto account (please check Spam/Junk mail too).
Photo of Ela B

Ela B

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Hello Jasenka,

My Pixoto profile is :
http://www.pixoto.com/ela.b2
I did not receive a Notification about the removal. I receive notifications anytime I get comments and awards. I lost credits three times, the last two were substantial since I gave each 100 boosts. so I decided to let you know. if you check on my FB account : https://www.facebook.com/ela.b2 it will show the submittion notification of the last image ..the link takes me to nowere... I would love to have my credit restored.

Thank you for your prompt response !
My best regards,
Ela
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Jasenka, Official Rep

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Hello Ela, your image was removed because we do not allow watermarks on images - please check Contest rules - http://www.pixoto.com/photography-com....
Please check your e-mail that is stated on your settings page - www.pixoto.com/settings (also check Spam/junk mail too) for notification about removal of your photo.
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Ela B

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I understand! Thank you very much for clearing it up for me! I checked the inbox and nothing was sent to me regarding the removal.
Have a great Sunday!
Ela
Photo of Jasenka

Jasenka, Official Rep

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Ela, can you please check spam/junk folder in your e-mail too? I can see we have sent you e-mail about removing photo for watermark reason, so I wanted to double check if you have received it.

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