Images duplicated.

  • 1
  • Problem
  • Updated 2 years ago
  • Acknowledged
My name is Simon Page and I log into Pixoto with Facebook.
Recently however an error has occurred with images submitted to Pixoto. These images appear to have duplicated themselves on Facebook and appear several times. What do I need to do?
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Simon William Page

  • 14 Posts
  • 1 Reply Like

Posted 2 years ago

  • 1
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Jasenka, Official Rep

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Hello Simon, please try this:
1. Sign out from Pixoto;
2. On Facebook apps page find Pixoto and remove it from apps;
3. Sign back into Pixoto (using Facebook) and your Facebook should be automatically connected.

Please let us know if this didn't help.
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Simon William Page

  • 14 Posts
  • 1 Reply Like
It did not work!
Photo of Simon William Page

Simon William Page

  • 14 Posts
  • 1 Reply Like
Can your Technical team sort out this issue. Surely they could take over my PC by remote. I don't know how to send the link you ask for. Need your help and support.
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Simon William Page

  • 14 Posts
  • 1 Reply Like
NO, DID NOT WORK.
2 recent images submitted and duplicated several times again.
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Jasenka, Official Rep

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Hello Simon, I forwarded your issue to our tech. As soon as I get a reply I'll let you know.
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Randy Wilkinson

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I also have this issue and getting tired of it help !
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Simon William Page

  • 14 Posts
  • 1 Reply Like
Do you still have a problem, I'm getting very angry with Pixoto.
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Jasenka, Official Rep

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Hello Randy and Simon, I'm sorry for the delay. I asked our tech to check this issue and I'll let you know as soon as I get a reply.
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Simon William Page

  • 14 Posts
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Still waiting to hear from someone. Now very upset, I've tried your suggestions several times and images are still being duplicated.
I don't want to leave Pixoto but if this issue is not resolved soon I will close my account.

I have attached a recent image, lets see what happens to that!!
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Jasenka, Official Rep

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Hello Simon, I'm really sorry for the delay. I didn't get a reply yet. As soon as I do I'll let you know.
In the meantime, you can switch off Facebook posting on your settings page: www.pixoto.com/settings and then manually post a link to your Facebook page for each image - please let me know if you do that does it then post just once or 2 times as before.
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Simon William Page

  • 14 Posts
  • 1 Reply Like
Hi Jasenka - I have followed your suggestions several times now and the problem still exists. The whole situation has made me very angry. PLEASE find someone to sort it, surely Pixoto has an IT team!
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Jasenka, Official Rep

  • 17955 Posts
  • 1295 Reply Likes
Thank you for information Simon, I'm sorry for the delay, I'm still waiting for a reply from our tech about this issue. As soon as I get it I'll let you know.