Images duplicated on Facebook | Pixoto Customer Community

Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Solved

My name is Simon Page and I log into Pixoto with Facebook.
Recently however an error has occurred with images submitted to Pixoto. These images appear to have duplicated themselves on Facebook and appear several times. What do I need to do?

Simon William Page

14 Posts
1 Reply Like

Posted 2 years ago

2 years ago

Jasenka, Official Rep

18280 Posts
1325 Reply Likes

Hello Simon, please try this:
1. Sign out from Pixoto;
2. On Facebook apps page find Pixoto and remove it from apps;
3. Sign back into Pixoto (using Facebook) and your Facebook should be automatically connected.

Please let us know if this didn't help.

2018-05-19T11:15:05+00:00

Simon William Page

14 Posts
1 Reply Like

It did not work!

2018-05-19T11:20:24+00:00

Simon William Page

14 Posts
1 Reply Like

Can your Technical team sort out this issue. Surely they could take over my PC by remote. I don't know how to send the link you ask for. Need your help and support.

2 years ago

Simon William Page

14 Posts
1 Reply Like

NO, DID NOT WORK.
2 recent images submitted and duplicated several times again.

2018-05-18T18:57:39+00:00

Jasenka, Official Rep

18280 Posts
1325 Reply Likes

Hello Simon, I forwarded your issue to our tech. As soon as I get a reply I'll let you know.

2018-05-19T04:51:56+00:00

Randy Wilkinson

1 Post
0 Reply Likes

I also have this issue and getting tired of it help !

2018-05-19T11:23:55+00:00

Simon William Page

14 Posts
1 Reply Like

Do you still have a problem, I'm getting very angry with Pixoto.

2018-05-19T19:02:11+00:00

Jasenka, Official Rep

18280 Posts
1325 Reply Likes

Hello Randy and Simon, I'm sorry for the delay. I asked our tech to check this issue and I'll let you know as soon as I get a reply.

2 years ago

Simon William Page

14 Posts
1 Reply Like

Still waiting to hear from someone. Now very upset, I've tried your suggestions several times and images are still being duplicated.
I don't want to leave Pixoto but if this issue is not resolved soon I will close my account.

I have attached a recent image, lets see what happens to that!!

2018-05-23T19:27:34+00:00

Jasenka, Official Rep

18280 Posts
1325 Reply Likes

Hello Simon, I'm really sorry for the delay. I didn't get a reply yet. As soon as I do I'll let you know.
In the meantime, you can switch off Facebook posting on your settings page: www.pixoto.com/settings and then manually post a link to your Facebook page for each image - please let me know if you do that does it then post just once or 2 times as before.

2018-05-29T08:03:52+00:00

Simon William Page

14 Posts
1 Reply Like

Hi Jasenka - I have followed your suggestions several times now and the problem still exists. The whole situation has made me very angry. PLEASE find someone to sort it, surely Pixoto has an IT team!

2018-05-29T19:19:43+00:00

Jasenka, Official Rep

18280 Posts
1325 Reply Likes

Thank you for information Simon, I'm sorry for the delay, I'm still waiting for a reply from our tech about this issue. As soon as I get it I'll let you know.

8 months ago

Jasenka, Official Rep

18280 Posts
1325 Reply Likes

This is solved

This conversation is no longer open for comments or replies.