i cant view one of my photos. it keeps coming up with the tech difficulty screen. can this be fixed.

  • 1
  • Question
  • Updated 7 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Answered

its the sleeping spoonbill photo the most recent upload
Photo of David Ubach

David Ubach

  • 46 Posts
  • 0 Reply Likes

Posted 7 years ago

  • 1
Photo of Sherry Andreason

Sherry Andreason

  • 4466 Posts
  • 218 Reply Likes
Hi David,

I am sorry about the problem. I will have Morgan take a look at the photo http://www.pixoto.com/images-photogra...

Just so you know, we are experiencing issues with images over 20MB in size, sometimes when you upload one over that size this error happens. I am not sure if this is the case here but wanted to let you know.
Photo of David Ubach

David Ubach

  • 46 Posts
  • 0 Reply Likes
thanks Sherry. it was'nt quite that big but it was larger than normal since i did resize it.
Photo of Sherry Andreason

Sherry Andreason

  • 4466 Posts
  • 218 Reply Likes
Hi David our techs said they had to delete the image, which means you can reload it, he said it was 82megapixels and asked that you try to downsize it to 50megapixels
Photo of David Ubach

David Ubach

  • 46 Posts
  • 0 Reply Likes
oh ok sorry. i was thinking megabytes.

This conversation is no longer open for comments or replies.