I can't log in unless it's through facebook. Can I change that.

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  • Updated 9 years ago
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I cannot log in to my account. When I try to log on or sign in it comes back with a message that I have bad credentials. When I go in to the forgot password it tells me that I log in through facebook. Well it does not give me the option to sign in through facebook. Can I change this option. I get on sometimes. I am very frustrated.
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Freda Nichols

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Posted 9 years ago

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Terry Gower

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i have this issue also.....have since i first joined
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Freda Nichols

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Has it gotten better over time? How long have you been a member?
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Terry Gower

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October 2011....and I don't bother trying now,I just use facebook to log in.
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Justin Kifer, Official Rep

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Hi Freda,

What is the email address associated with your account?

Terry - what is the email address associated with your account?

Thanks!
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Freda Nichols

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Justin, is there anyway that you can help me log on this afternoon? I have tried everything. When I registered on this site I didn't use facebook to register. One evening after I had been on the site for a couple of days a friend logged on and I wanted to respond to her. When I did a box came up asking me if I wanted to connect using facebook to post my response and I selected yes. Every since then I have had a problem logging on. There is no option to sign in through facebook and it will not let me change my password. When I try to login and I finally use the option that says I forgot my password it usually gives me an option to connect with facebook, but today it will not. I love this site, but I am becoming very frustrated just trying to log on. Help me please???
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Rhiannon Moritz

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I am having the same problem
Identical problem
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sarah.hyena

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Yep, same issue here. I do not wish to log in via Facebook - in fact I do not want my Pixoto account linked to Facebook at all (people have been complaining about my submitted images 'flooding' their notifications), but I cannot find a way to log in independently.
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Freda Nichols

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I have experienced others complaining about my pixoto entries flooding thier facebook pages. I think I am going to try going into my profile and deselecting the facebook option. Although I do like to post my awards on facebook. I have found a solution to the facebook login. When you connect to the pixoto home page just click on the button that says sign up instead of sign in and click to sign up through facebook. The button actually says connect with facebook. Once you put your email address in you're connected to the site on your own homepage.
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sarah.hyena

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If you already have a Pixoto account though, surely by clicking 'sign-up' instead of sign-in, it's going to say that there is already an account linked to that email address? And if you use a different email address, then the photos you already have uploaded previously will still be linked to the original account. Ugh, I'm confused. I don't know why it was ever linked with Facebook in the first place! I thought it was a completely independent site.
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Justin Kifer, Official Rep

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Hey Everyone,

If you originally signed up using your email address and selected a password, you should be able to login using that even if you have later connected your Facebook account to your Pixoto account.

If you originally signed up using Facebook, we plan to allow you to select a password using the Forgot Password tool soon. Sorry for the inconvenience!

As to the issue of your submitted images posting to Facebook, you can simply deselect the Post to Facebook/Twitter checkboxes on the image submission page just above the Submit button! This will ensure those do not get posted, but your awards can still be posted. Award/Achievement posting to Facebook/Twitter is controlled through your Settings page.

I hope this helps!
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sarah.hyena

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That's a huge help (although I did sign up with my email addy and selected a password, but when I request it, I'm told "this user logs in through Facebook") LOL. Looking forward to the new tool, though.
Thanks for clearing things up (for me, anyway!)
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Freda Nichols

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Justin, thank you very much. I appreciate your time here;)

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