I cannot vote

  • 3
  • Problem
  • Updated 6 years ago
  • Solved
Archived and Closed

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I have only been on this site for 5 days, and have already noticed that this issue has already been brought up. For two days I have not been able to vote, and I have tried to do what was recommended, but to no use. I think this is something Pixoto needs to fix straight away, since it is obviously not only me having this problem.
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Annie Murray

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  • frustrated

Posted 6 years ago

  • 3
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David Winchester

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I'm unable to vote in either IE or GC.
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Jasenka, Official Rep

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Hello David, I'm sorry about this. Can you please let me know what OS are you using?
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David Winchester

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W7: still unable to vote. It will skip, the green choose banner appears, but nothing happens when it is clicked on.
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Jasenka, Official Rep

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Hello David, can you please let me know how are you trying to vote? Are you trying to click on green overlay that shows over photo with word "Choose" when you hover mouse over photo you want to vote for?

When voting, can you please hover over photo and when mouse pointer changes shape to hand icon (or any other change you have set up) please try to click on photo itself (not green bar when it say "Choose"), and please let me know if that works?

I know this is basic, but can you please try it?
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Jasenka, Official Rep

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Hello Annie, I'm sorry about this. Can you please let me know what browser (and which version) and OS you are using.
Also can you please post link to your Pixoto profile?
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Annie Murray

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Hi Jasenka.

Browser: Maxthon Cloud Browser
OS: Windows 7

http://www.pixoto.com/6607933798350848

I hope this is what you wanted.
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Jean-Marc Robin

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Hello,
Though this problem was fixed for me briefly, it it is once again broken. Last time i tried clearing cache and logging out to no avail, so I would prefer not to do that again. Any chance a fix might be forthcoming?

Thanks!
JM
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Jasenka, Official Rep

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Hello Jean-Marc, can you please let me know how are you trying to vote? Are you trying to click on green overlay that shows over photo with word "Choose" when you hover mouse over photo you want to vote for?

When voting, can you please hover over photo and when mouse pointer changes shape to hand icon (or any other change you have set up) please try to click on photo itself (not green bar when it say "Choose"), and please let me know if that works?

I know this is basic, but can you please try it?
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Morgan Root, Official Rep

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Good afternoon all. I am trying to find the problem, but at this point I am not able to replicate it. If you would, could you go the exactly what happens when you try to duel?
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Annie Murray

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Nothing happens. You have the two photos in front of you choose between, and when you click on one of them, nothing happens. The only thing you are allowed to do is to click on "next", and the the two next turn up.
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Jean-Marc Robin

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the same for me.
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David Winchester

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Everything appears like normal, green choose banner etc., but when a photo is clicked on nothing happens. Everything else seems to work normally.
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Morgan Root, Official Rep

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Do you mean the 'skip' button when you say next?
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Annie Murray

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Honestly, how difficult can this be to understand ? We are not talking about skip buttons or any other buttons. We have two photos to choose between, and when we try to choose one of the images, it is no response at all. Absolutely nothing happens. I have been a member for a week now, and have not been able to vote for 5 days. If this goes on, what is then the use of being a member ? I can't participate at all when it comes ti duels or voting. Which means that if I want to post anything I have to pay for it each time. I am really disappointed with this site so far,
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Jasenka, Official Rep

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Hi, I'm really sorry about delay in fixing this issue. We are trying to replicate the problem but we can not. That is why we are asking for all information. Again, please accept my apologies about this problem, and I assure you we are trying to solve it as quickly as we can.
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Morgan Root, Official Rep

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Ok, here is where we stand. We know that several of you are unable to vote. We are trying to fix it, however we cannot replicate the problem, or find any problem that should be causing this. Things that we could try, some of these might seem basic, but we need to try everything.

1) Reboot your machine.
2) Try a different browser.
3) Try launching the duels from a different page on pixoto.com.

Let me know if any of these things make a difference.

We continue to work on this, but until we find some way to reproduce these results it is very hard to fix.

I am very sorry that you are having problems and we look forward to restoring your ability to vote.
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Jasenka, Official Rep

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Hi all, we will be releasing update later today or tomorrow that will hopefully fix voting issue.
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Annie Murray

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When I click on the green line at the top showing "choose" nothing happens. I cannot leave a comment either. Which means not everything is in order. By accident more than anything, I clicked on the photo instead of the green line, and then it works. This means that I am able to vote doing it this way for the time being. Just thought I should let you know.
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Jasenka, Official Rep

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Hello Ann, thank you so much for this information.
Maybe that is the problem users are experiencing.

Actually voting is done in a way that you have to click on the photo itself (this is designed like that) and not on green line at the top (that is just indicator that your mouse is over that photo and when you click on photo you will vote for that photo).

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