I would like to download one of my own images. How do i do this?

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  • Updated 7 months ago
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I uploaded an image to Pixoto a couple years ago. I have lost the original. My only backup is on Pixoto. I would like to download my own image. do I have to pay for it?
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Mike Cain

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Posted 2 years ago

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Jasenka, Official Rep

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Hello Mike, to be able to download your backup of your image, you need to sign up for Pro subscription.

I hope this helps.
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Annika Torstensson

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I have tried to download my own photos but I can't do it, why or how do I do it. I'm a Pro-member! 
Thankful for answer.
Annika
(Edited)
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Jasenka, Official Rep

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Hello Annika, on the imagedetail page please click on "Download Backup" button and you will be able to download the original file you uploaded to Pixoto.

Please let me know if this doesn't help.
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Mike Cain

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Is there another way, besides paying for a pro membership, to retrieve my pictures?
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Jasenka, Official Rep

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Mike, when you sign up for Pro subscription you get 3 days of free trial. You can cancel your Pro subscription before the trial expires and before payment is processed.

I hope this helps.
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terry mccarty

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This answers my main question. Is this the only way?
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Jasenka, Official Rep

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Hello Terry, yes, the only way to download your own images is that you have Pro account.
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Mike Cain

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They are my property.
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terry mccarty

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This reply was created from a merged topic originally titled Trying to get some of my very special pictures back.

I was hacked and lost my facebook account that I originally signed on with. I also lost all the pictures on my computer that were the originals of what I've posted to Pixoto. Wondering now how I can get some of my best, lost pictures back by downloading them back from Pixoto. Can l do this somehow? Please help. Thanks, Terry McCarty
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Jasenka, Official Rep

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Hi Terry, please check my reply above.
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Annika Torstensson

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I have tried to download my own photos but I can't do it, why or how do I do it. I'm a Pro-member! 
Thankful for answer.
Annika
Photo of Jasenka

Jasenka, Official Rep

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Hello Annika, on the imagedetail page please click on "Download Backup" button and you will be able to download the original file you uploaded to Pixoto.

Please let me know if this doesn't help.
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Annika Torstensson

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Hi and hanks for answer!
But it doesn't work.
I click on the download and come to this:
HTTP ERROR: 404

Problem accessing /$images-photography/abstract/light-painting/fooling-around-5520010708516864. Reason:

    Not Found

Powered by Jetty:// 9.3.5.v20151012

And Jetty is not safe say my security. 
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Jasenka, Official Rep

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Annika, can you please try and check if you maybe have pop-ups disabled?
Or please try a different browser.
In the meantime, I sent you your file to your e-mail connected to your Pixoto account.
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Annika Torstensson

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Thank you so much! 
I'll check it up. 
I have got your mail, thank you again!