I just placed an order but forgot to put expedited shipping. Who can I contact to change the shipping? Need to do this & receive it asap!

  • 1
  • Question
  • Updated 5 years ago
  • Acknowledged
Just placed a canvas order & forgot to put expedited shipping. I need to change this & get my order asap. Plz help!
Photo of Mary Motsay

Mary Motsay

  • 15 Posts
  • 0 Reply Likes

Posted 6 years ago

  • 1
Photo of Jasenka

Jasenka, Official Rep

  • 18279 Posts
  • 1325 Reply Likes
Hello Mary, I'm sorry you are having problem with your order. Please send e-mail to info@pixoto.com with details of your order (Order ID).
Photo of Kenda Swartz Pepper

Kenda Swartz Pepper

  • 4 Posts
  • 0 Reply Likes
Hello Jasenka,

I have emailed that address and haven't heard back. Can I assume my order will not process until I hear back from the CS folks?
Photo of Jasenka

Jasenka, Official Rep

  • 18279 Posts
  • 1325 Reply Likes
Hello Kenda, did you receive reply or do you still need assistance with your issue?
Photo of Kenda Swartz Pepper

Kenda Swartz Pepper

  • 4 Posts
  • 0 Reply Likes
Hello Jasenka! I have no received any reply, and I've written a few times now twice to info@pixoto and once to billing@pixoto.
Photo of Jasenka

Jasenka, Official Rep

  • 18279 Posts
  • 1325 Reply Likes
Hello Kenda, I'm really sorry about delay. I'll reply to your e-mail now.
Photo of Kenda Swartz Pepper

Kenda Swartz Pepper

  • 4 Posts
  • 0 Reply Likes
Hello Jasenka,

I didn't receive your email. If you sent one, please let me know. I'll dig through my spam. Thank you!
Photo of Kenda Swartz Pepper

Kenda Swartz Pepper

  • 4 Posts
  • 0 Reply Likes
I just saw one of orders has been shipped, and this is a problem b/c the address is incorrect. I've been trying to reach out to someone since Sunday to fix this issue, but to no avail. And now, the order will be shipped to the wrong place.

This conversation is no longer open for comments or replies.