I have a photo that is sitting on 702 points, it was uploaded months ago but does not appear to have any awards yet?

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I have a photo that is sitting on 702 points, it was uploaded months ago but does not appear to have anawards missing?y awards yet, what have I done wrong?
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Ron Russell

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Posted 6 months ago

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SweetNana55

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Ron, I know it will help Jasenka if you add a link to your image.
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Ron Russell

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The photo is close clearance.
Close clearance. by Ron Russell - Sports & Fitness Running ( championships, world champion, kjt, athlete, high jump, female, sport, jumper )
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Ron Russell

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This reply was created from a merged topic originally titled Award issues?.

Not had any awards since October, what is wrong. Have one image that is now on 702, was 705 yesterday. It has had no awards since it was put online. Scores all seem to be going like yo-yos too, any answers?
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Jasenka, Official Rep

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Hello Ron, I have asked about your image and I'll let you know when I get a reply.

Regarding the change of score - if image wins duel score can go up if the image loses duel score can go down, all depends on the strength of your image and image you are dueling with.
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Ron Russell

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Oh yes, I appreciate that, but I am curious why this image in my folder has scored well but has no awards yet.
The image is entitled Close clearance.
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Ron Russell

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Any advance on the lack of awards, updates over the last couple of months?
My image Close Clearance seems to be being ignored, is there a problem?
Can someone please get back to me, as it is a wee bit frustrating.
No doubt there are others in a similar position.
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Jasenka, Official Rep

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Hi Ron, we are sorry for the delay. We are checking this and as soon as we get more information we will let you know.
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Scott Murphy, Official Rep

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Hi Ron, you will have a response by Monday.  Sorry for the delay.
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Scott Murphy, Official Rep

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Basically, there appears to be a small # of images (less than 5) that were affected during the same timeframe.  We had an error due to a migration we did and it caused those images to not receive votes.  

You can read more about it here: 
https://www.pixoto.com/v3/updates/5700038073384960

We are investigating the best way to handle this for you.
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Ron Russell

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My image now appears with its point score 703,  but not showing any awards, daily, weekly, monthly, yearly and it has been online for a few months now? What has happened, The image is “Close clearance”, a high jump shot with Katrina Johnson Thomson in action.
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Jasenka, Official Rep

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Ron, as Scott explained before, we are investigating the best way to handle this for you. We are sorry for the delay.
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Ron Russell

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Now on a score of 710, still no awards or info updates from Pixoto.???
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Jasenka, Official Rep

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Ron, we are really sorry for the delay. As soon as best solution is find we will let you know.
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Ron Russell

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The image is still climbing, was on 716 points the last time I looked yesterday, yet still no sign of any awards, “Best of the day, week, month etc”
Surely something can be found that has led to this anomaly in the system?
Remembering this image was uploaded
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Jasenka, Official Rep

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Ron, that image was uploaded during time when there were anomalies during voting. It started gaining duels after monthly awards were assigned so your image didn't get those awards. We are trying to find best solution for your image. We are really sorry for the delay in reply.
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Ron Russell

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Still awaiting some clarification and awards, points etc.
still sitting on 716 points yet nothing to show for it.
I appreciate this is a difficult time, that you are likely understaffed but this has been going on since Sept 27 2019. 
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Jasenka, Official Rep

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Ron, I'm really sorry for the delay. I have asked again about best possible solution for your issue.
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Scott Murphy, Official Rep

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This has been resolved. Sorry for the delay, but it was dependent on our new Award system.