I can't vote on my site.They ask me to connect to my facebook but nothing happened?

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  • Updated 4 years ago
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Jacques Quievre

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Posted 5 years ago

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Jasenka, Official Rep

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Hello Jacques, have you tried to connect to facebook? If you did please let me know did you get any error messages?

Please post link to your Pixoto profile.
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Jacques Quievre

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Thank you for your mail; When I connect to Facebook I do not get any error message. Just the word CONNECTED but I can't vote. Everytime it takes me to the window Buy point,try pro,connect to Facebook ect...... All the others fonctions work. Thanks
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Jacques Quievre

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To add to my complain,I'm sending you a screen image of the message I get everytime I click the link VOTE. Thank a lot
Jacques Quievre

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Keith Hosom

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Clear cookies. Or reboot computer
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Jasenka, Official Rep

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Thank you Keith for helping Jacques.

Jacques, apart from what Keith suggested, canyou please try signing out then back in, and let me know if that makes any changes.
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Jacques Quievre

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Thank you Guys. None of your suggestion works.I tried to connect from my friend's computeur who also has a pixoto account ( He never had any problem) and the result for me is the same ( no vote possible.) . My facebook's account is nevertheless connected. Thank you. Best Jacques Quievre
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Jasenka, Official Rep

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Jacques, can you please post link to your Pixoto account?
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Jacques Quievre

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jasenka .Are you talking about this link? or an other link? Thank a lot

Jacques

http://www.pixoto.com/settings
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Jasenka, Official Rep

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Jacques, your profile link is www.pixoto.com/username but you need to substitute word "username" with username you are using. If you go to your images page (profile page), just please copy address bar and paste it here as reply.

Thank you.
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Jacques Quievre

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Jasenka, Official Rep

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Thank you Jacques for information. I have asked our tech to check your account, and as soon as I get reply, I will let you know.
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Armando Rodriguez

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I having the same issues, please help
http://pixoto.com/armandorodriguez
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Jasenka, Official Rep

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Hello Armando, please sign out of your Pixoto account, make sure your Facebook and Pixoto sign in e-mail is the same and then sign into Pixoto using "Sign in with Facebook".

Please let me know if this doesn't help.
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Armando Rodriguez

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This did not help. I think part of the issue is the fact that I signed up for Facebook using my phone number rather than an email address. I do have an email address registered with Facebook but I still cannot vote. There must be a solution.
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Jasenka, Official Rep

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Hello Armando, since you do have e-mail address registered with Facebook, please make sure that address and Pixoto address are the same.
Also please make sure you are already signed into Facebook when you try to sign into Pixoto with Facebook.
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Armando Rodriguez

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I have done this, but when it asks to link my Facebook profile in order to vote, it takes me to the settings page which shows that my Facebook profile is "connected." Is "linking" your Facebook profile and "connecting" your Facebook profile the same thing?
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Jasenka, Official Rep

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Armando, you need to "Sign in with Facebook" (first you will of course need to sign out of your Pixoto account and click on "Sign in").
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Armando Rodriguez

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Tried it, still doesn't work. I'm very frustrated this isn't working
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Jasenka, Official Rep

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Armando, I have forwarded this to our tech. I will let you know when I get reply.
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Armando Rodriguez

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Any word from the tech?
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Jasenka, Official Rep

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Armando, I'm sorry about delay, I have asked again.
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Armando Rodriguez

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Any information? Thanks
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Jasenka, Official Rep

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Hello Armando, I'm really sorry about delay.

Please try this:

- make sure both Pixoto and Facebook log in e-mails are the same
- make sure you are signed into Facebook
- log out of Pixoto
- chose Log in
- then Log in with Facebook

your Facebook should be connected to your Pixoto account.

Please let me know if this doesn't help.

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