I can not log on FB.White screen.Can anyone help? Not introduce login.

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  • Updated 4 years ago
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Petr Germanič

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Posted 4 years ago

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Jasenka, Official Rep

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Hello Petr, are you having problems with connecting Pixoto account with Facebook account or with logging onto your Facebook account?
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Petr Germanič

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I'm having trouble connecting Pixoto account with Facebook.
My account FB : germanicpetr@seznam.cz.

( https://www.facebook.com/profile.php?... )

It connects me to the FB.
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Jasenka, Official Rep

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Hello Petr, please try this:

- make sure both Pixoto and Facebook log in e-mails are the same
- make sure you are signed into Facebook
- log out of Pixoto
- chose Sign in
- then Sign in with Facebook

your Facebook should be connected to your Pixoto account.

Please let me know if this doesn't help.
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Petr Germanič

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Petr Germanič

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Unfortunately not.
I think the old account is blocked Pixoto.
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Jasenka, Official Rep

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Hello Petr, please do not click on "Connect with Facebook" on your settings, please follow procedure I wrote in previous post:

- make sure both Pixoto and Facebook log in e-mails are the same
- make sure you are signed into Facebook
- log out of Pixoto
- chose Sign in
- then Sign in with Facebook
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Petr Germanič

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Check to PIXOTO is another email
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Petr Germanič

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email I changed to the same as the FB.
Can not log in.
I did everything as you wrote.
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Jasenka, Official Rep

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Hello Petr, I'll forward your issue to our tech and I'll let you know when I get reply.
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Petr Germanič

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OK, thank you
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Jasenka, Official Rep

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Hello Petr, we don't see any reason that you cannot connect. There doesn't appear to be any problems here. Can you please check Pixoto's App permissions on Facebook?
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Petr Germanič

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I had an old account where to login to Facebook.
Can not block this old account?
FB rights are in order.
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Jasenka, Official Rep

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Petr, please send me link to your old Pixoto account to jasenka@pixoto.com

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