how can i cancel the subscription and refund of the same?

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  • Question
  • Updated 6 years ago
i applied for 3 days demo version but forgot to cancel the same hence charged with 95 USD. now i wish to cancel that payment. please let me know how can i do that and how much refund i will get and how?

thank you
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Deepti Rokade

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Posted 6 years ago

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Jason Kiefer, Official Rep

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Deepti - I took care of this for you. Let us know if you need anything else.
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Deepti Rokade

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Dear Jason Kiefer,

I truly appreciate the work of PIXOTO, even let me thank you also for your quick and prompt reply to my mail.

Related to subject I have concern and I need your support to sort it out.
I would love to continue with PIXOTO as a PRO member but right now i am not able to manage the funds.

I just came to know that my subscription got cancelled and i charged with USD 95.40 [Approximate Rs. 5982.53/- in Indian Rupees].

If my subscription got cancelled, then please let me know what is the refund process. Because its quiet a huge money which right now i cant bear to loose on the contrary i am going to loose my one year subscription too.

I am sure that you and your pixoto team will come up with the best solution for me.

Thank you so much for your kind attention and support.

I wish you and pixoto team a great and huge success.

Warm regards,
Ms. Deepti Rokade.
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Jason Kiefer, Official Rep

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Deepti - the refund was made to your credit card today but I believe our credit card processor batches all transactions each evening. I'm sure the credit will be in your account by tomorrow.
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Deepti Rokade

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thank u so much. I will check it and confirm.
Thank u very much once again for kind support.
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Deepti Rokade

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Hello Mr. Jason Kiefer,

As we discussed, i checked the credit card details but till time i did not get refund.

Please kindly confirm.

Thank you.

Warm regards,
Deepti Rokade
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Deepti Rokade

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Hello Mr. Jason Kiefer,

w.r.t. our mail discussion, i have checked my credit card details but till time i did not receive the refund amount.

Request to kindly ensure and confirm.
Thank you so much for your support.

Regards,

Deepti
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Deepti Rokade

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by mistake, mail sent twice. kindly refer the latest one.
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Jason Kiefer, Official Rep

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Deepti - here is a screen shot from our payment processor showing that your money was refunded: http://grab.by/ubqA

I think you'll have to contact your bank for further clarification. Sorry about that.
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Jack Torcello

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Please cancel my subscription and refund my $71 thank you :)
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Jasenka, Official Rep

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Hello Jack, please see this topic :)

http://community.pixoto.com/pixoto/to...

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