How do you collect a prize that you win in the contests?

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Marie Laplante

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Posted 1 year ago

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Mel

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If its a pixoto sponsored contest then check your email. If it's just awards/points they get awarded automatically .. there have been a lot of glitches with the site lately so you could always post here what you are missing for it to be looked at.
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Jasenka, Official Rep

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Thank you Mel for helping Marie.
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Jasenka, Official Rep

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Hello Marie, can you please specify what is the contest in question and which prize?
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Marie Laplante

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Sure! Back in August I received the Judges choice award in Senior portraits. In the most recent Holiday Portraits I was 3rd. Thank you for your time.


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Jasenka, Official Rep

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Hello Marie, for Senior Portraits we sent you e-mail with details how to claim your free Pro yearly subscription.
For Holiday Portraits credits should have been added to your account.

Please check your e-mail (spam too) connected to your Pixoto account and let me know if you didn't receive e-mail about Senior portraits contest.
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Marie Laplante

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I did not receive the email.

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Jasenka, Official Rep

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Marie, I have asked that e-mail is resent. If you don't receive e-mail till Monday evening, please do let me know.
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Jasenka, Official Rep

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Marie, e-mail is resent to your e-mail connected to your Pixoto account.

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