How do I claim my free pro subscription?

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  • Updated 3 years ago
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I won the Mi Amore challenge and won a free pro subscription - how do I activate it.
No information received :-(
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Brian Pierce

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  • confused

Posted 3 years ago

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Jasenka, Official Rep

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Hello Brian, you will receive soon e-mail with instructions how to claim your free Pro subscription.
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Brian Pierce

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Still no email - beginning to look like a scam, I'm losing faith rapidly.
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Brian Pierce

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Just to add to the frustration it seem you can no longer log onto this page using facebook - just returns an error.

This competition closed several days ago so why no notification
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Jasenka, Official Rep

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Brian, I asked again that email is sent to you.

Regarding log in, can you please try clearing your browser cache or try a different browser? I've just now signed out and logged in with Facebook login without any issues. I'm using Firefox.

Please let me know if this doesn't help.
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Brian Pierce

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Can you please confirm the address to which the email is being sent - still not got anything.

Regarding logon via facebook - tried on two different computers using chrome browser - same result even after clearing cache
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Brian Pierce

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Can log into the Pixoto main site with FB - bit not to these 'problem pages'
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Jasenka, Official Rep

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Brian, this is Get Satisfaction run community page, they do all maintenance and troubleshooting, I'm sorry I can only try to help you with Pixoto site issues.
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Brian Pierce

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Still NOTHING
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Jasenka, Official Rep

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Hi Brian, I'm sorry about the delay, there were some difficulties with e-mails. I hope they will be fixed in 24 hours.
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Brian Pierce

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Still Notthing
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Jasenka, Official Rep

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Hi Brian, you should have received email yesterday to your email connected to your Pixoto account (you can check which one it is if you go to your settings page - www.pixoto.com/settings).

I hope this helps.
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Brian Pierce

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OK so it says to sign up for a Pro Account, hand over my card details and I will not be charged - do I trust Pixoto not to charge my account? No way to flag this so I'm totally in the hands of Pixoto - ummm - wouldn't it be better to issue a voucher code or some other device, or simply flag my account as Pro - how difficult would that be?

Put simply with all the problems I've had with Pixoto I don't trust them not to charge my card.
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Jasenka, Official Rep

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Thank you for suggestion Brian.
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Jasenka, Official Rep

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Brian, if you are not comfortable with providing card information the alternate prize is 15,000 credits and you don't need to provide any credit card information to receive that. Do you want us to add credits to your account or would you like Pro subscription?
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Brian Pierce

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Yes. I'd rather have the credits please
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Jasenka, Official Rep

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Brian, credits are added to your account.

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