How do I cancel my "5 Stock Images/Month" subscription?

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  • Question
  • Updated 4 months ago
  • Answered
I started a 5 stock images/month subscription to purchase some beautiful art, but no longer need it. I went to cancel my subscription, but cannot locate the option in my profile/subscription page. 

** I want to cancel my subscription ASAP, before nay more charges are made. I will contact my bank to specifically block any future charges from this source, but I want to officially cancel the subscription. **

Where is this option located? I've read similar posts saying to 'contact support to handle subscription cancellation', but I find it hard to believe that the option to cancel a subscription is not openly available to customers on their own profile/subscription page, or is at least well hidden.
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William M

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Posted 4 months ago

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Jasenka, Official Rep

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Hello William, please send an e-mail to cancel@pixoto.com with a request to cancel your Stock subscription.
Please send it from the e-mail connected to your Pixoto account.
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William M

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Email sent. So is there no way for a user to cancel it on their end without an email?
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Jasenka, Official Rep

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Hi William, for now sending an e-mail is the only way.