How are you going to fix the problems about the duels in October?

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I reported the lack of duels the last few week of October and have heard nothing back from anyone. How are you going to fix this? You have already awarded points with no duels against the top contenders for the month. Today I saw 5 duels on one photo only and I won 4 out of 5 at the 700 level, but would expect many more at that level. I have other photos that score very highly as well and there have been no duels. How are you going to fix this? We have been reporting this problem since before the end of October when the duels seemed to be broken. It is now obvious you did not have a clue what we were talking about.
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Norma Brandsberg

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Posted 1 year ago

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Jasenka, Official Rep

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Hello Norma, I have asked about this and I'll let you know when I get a reply.
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Norma Brandsberg

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Jasenka, I has been over a month since we started reporting problems. If they can't get this fixed. I want the charge for the next year just posted to my charge card removed. This is not what I expect for an organization in business for many years. I had perhaps 5 scoring in October over 600 and all should have been dueled against the top for the month and they weren't. Two were above 650. They awarded the monthly points without the duels.
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Norma Brandsberg

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Why is this taking so long?
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Scott Murphy, Official Rep

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Hello Norma,

There is not a problem with duels. We have recorded more than enough duels for the month. Because you are a PRO user, you are getting 100 duels, although 100 duels is not necessary to appropriately score the image. Images will get less duels over time as a result of experience. Images with less experience, get more duels initially. Furthermore, images of a specific timeframe are initially more likely to compete within that timeframe. The algorithm is complex, but it works.

The same rational would happen with any sort of competition. Athletes that maintain high ratings do not compete as often as Athletes with less experience.
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Norma Brandsberg

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If you are not going to fix the problem, please refund me the yearly charge you just posted to my charge card. This is the problems with you folks. When you have a problem you don't admit you have a problem and fix it.

What you do is duel during the week. It stops at 100 duels at the end of the week on a Wednesday. Then no more duels are done on that image generally until toward the end of the month and the first two weeks of the following month.

Unfortunately, the second part never happened for those image submitted the last two weeks of the month. It broke. How many more times am I going to have to explain the issue.

My images were NEVER dueled after the first week they were submitted and I am not the only one. We were never tested against the top scoring images from previous weeks.

If you are not going to fix this I ant a refund. You are not worth the effort. No wonder professional photographers are leaving you in droves.
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Norma Brandsberg

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I want this passed up the chain.