High resolution images

  • 1
  • Problem
  • Updated 6 years ago
  • Acknowledged
Hello! it does not work to upload high resolution images, it has been the past few days.

Once the image is uploaded to 100%, I get an error message. I have tried both Safari and Firefox.

This diplsays I got in Firefox.
Photo of Allan W

Allan W

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Posted 6 years ago

  • 1
Photo of Lenore

Lenore

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Are your files really large? I believe the limit is 20 MB, but I have had hiccups on files that are around 15 MB, so I downsize all my photos now for uploading to this site -- it's faster and no problems. Also, personally I have had trouble with IE but when I switched to Firefox to access Pixoto, the issues I had went away.
Photo of Jasenka

Jasenka, Official Rep

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Hello Allan, please make sure hi-res photo is below 20MB.
If this doesn't help please let me know.

Lenore thank you for helping Allan :)
Photo of Allan W

Allan W

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The files I have tried are not big, I have uploaded large files before.
Photo of Allan W

Allan W

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Here's Safaris error message.

Photo of Jasenka

Jasenka, Official Rep

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Thank you for the screenshots Allan, I will forward this to our tech.
Photo of Jasenka

Jasenka, Official Rep

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Allan, can you please post here link to your account and what OS you are using.
Photo of Allan W

Allan W

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Photo of Jasenka

Jasenka, Official Rep

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Thank you Allan.
I will let you know as soon as we come to a solution to your problem.
Photo of Jasenka

Jasenka, Official Rep

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Hi Allan, just wanted to let you know that this is a bug and we are working on fixing it.
Photo of Allan W

Allan W

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Thank you Jasenka !

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