HELP WITH ACCOUNT ACCESS

  • 1
  • Problem
  • Updated 7 years ago
  • Solved
Archived and Closed

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For some reason I have now got a new account and all my photo's and awards are in an account that I can not access anymore and my first name has been removed and I now have 'unknown' as my first name and the 'new' account now has no images in it. I don't understand how this has happened, how can I get my account back?
Photo of Elise Northfield

Elise Northfield

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  • frustrated

Posted 7 years ago

  • 1
Photo of Jasenka

Jasenka, Official Rep

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Is this your old account?

http://www.pixoto.com/photo-times

Can you please post link to your new account.

Did you maybe logged in with different facebook account?
Photo of Elise Northfield

Elise Northfield

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Yes that's my original account. No I didn't log in with a different facebook account - I've been trying to get my personal facebook account taken off so I can link it to my photo facebook page - I asked 10+ days ago and still waiting.

my new account is

http://www.pixoto.com/elise.h.northfield

Thanks
Photo of Elise Northfield

Elise Northfield

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Yes that's my original account. No I didn't log in with a different facebook account - I've been trying to get my personal facebook account taken off so I can link it to my photo facebook page - I asked 10+ days ago and still waiting.

my new account is

http://www.pixoto.com/elise.h.northfield

Thanks
Photo of Morgan Root

Morgan Root, Official Rep

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Elise,

The new account is gone. The old account is disconnected. Please keep in mind the following items.

1) Make sure you are not signed into the personal facebook account before you log in.
2) Sign in with email and password (not facebook).
3) Connect facebook from 'My Account' page.

This should get you account connected to the proper facebook account.

Thank you,

Morgan
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Photo-Times

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Thanks. Unfortunately it appears that Pixoto doesn't allow facebook pages to be connected - only profiles - this is a real pain as it's my page that I want connected. Can this be rectified on here? I can do it on twitter and it would be helpful if it could be done on here too.
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Jason Kiefer, Official Rep

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Unfortunately Facebook doesn't have any way of allowing us to do this. Facebook pages are not considered users and therefore there is not auto-sharing/connection methodology. Sorry about this.

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