Having issues with my account.

  • 1
  • Problem
  • Updated 4 months ago
  • Solved
  • (Edited)
I tried to change my credit card on file for my upcoming renewal, and now I am not showing up as PRO. In fact, all my membership information has disappeared from my account. My membership renews in October. I don’t know if I did something to mess it up or not. Help. (Apparently the credit card update worked because you ran the trial charge and refund with it.).
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J-Lo

  • 65 Posts
  • 3 Reply Likes

Posted 4 months ago

  • 1
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Jasenka, Official Rep

  • 18073 Posts
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Hello J-Lo, I'm sorry you are having problems. I have asked that your account is checked and your issue solved. We will let you know when it is done.
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Jasenka, Official Rep

  • 18073 Posts
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J-Lo, your account is corrected now. We are sorry for the inconvenience.