Gone from 1012 credits to 87 when only uploading 1 image.. help

  • 1
  • Problem
  • Updated 10 months ago
  • Solved
Archived and Closed

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Happened twice now
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Zoe Clark

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  • frustrated

Posted 11 months ago

  • 1
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Zoe Clark

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Thankyou, its happened twice now so just under 2,000 credits. Please keep me updated
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Zoe Clark

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This reply was created from a merged topic originally titled 1,000 credits bought but now are not showing on my credit! Someone help please.
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Jasenka, Official Rep

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Hello Zoe, I'm really sorry about this. I forwarded your issue to our tech and I'll let you know as soon as I get a reply.

(I'm sorry about double post, I was merging your two topics into one).
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Zoe Clark

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Any update please
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Jasenka, Official Rep

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Hello Zoe, I'm really sorry for the delay, I didn't get a reply yet. As soon as I do I'll let you know.
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Zoe Clark

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Please can you update me on situation if I’m getting credits or refund please
Thanks
Zoe
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Zoe Clark

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Please can you update me on situation if I’m getting credits or refund please
Thanks
Zoe
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Jasenka, Official Rep

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Zoe, I'm really sorry for the delay. I have asked again about your issue.
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Zoe Clark

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Hello, this has been a week now and I haven’t been able to use my credits I bought for £20.. I’m not sure why this is taking so long
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Jasenka, Official Rep

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Zoe, I'm so sorry for the delay. Credits are added to your account.

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