Facebook and Instagram links not working

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  • Updated 6 years ago
i have posted on the community board and emailed info@pixoto with no response on this issue. i have linked my facebook with pixoto, and vice versa. I have tried unlinking and relinking with no luck. i had also linked wiht my instagram, for which i now have a new profile that i would liek to re link. there is no way to change the link or modify existing links, when i click on either instagram or facebook icon, it just says im connected and offers no way to go into the settings. Please help!
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steven merola

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Posted 8 years ago

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Jason Kiefer, Official Rep

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Steven. Apologies our instagram link was broken for a couple days. It's working again now. Let us know if it is not.

What is the issue you are having with Facebook?
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steven merola

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Jason, my instagram @max_package had been linked to Pixoto with all permissions set, this was a few weeks ago and it never came online, so i deleted my instagram. i currently setup a new instagram @potatobugg for which i cant link my Pixoto page with. the only way i can see anything to do with instagram is that under edit settings it shows that i am still linked to max_package (which hasnt existed for a couple of weeks) and when clicking on it, it just says that i am connected and there is no way in the settings to access a point where i can change the instagram profile i am to be linked to. So i cant even setup the instagram link for which to confirm if it is working. how do i access a point where i can change this.

Same with the facebook, i had everything linked and all permissions sent, had this setup for a long while and would never work, could never find a way to fix it on the board so i tried to unlink with the hopes that a relink might kick it into gear, but i have the same issue now where i cant access a point for which tio relink the facebook. i have all permissions on app invites open, but the invite never came from Pixoto. my facebook profile is stil the same.
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Morgan Root, Official Rep

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Steven,

I have unlinked the old instagram account. You should be able to connect the new one. I am still a little unclear what problem you are having with facebook. Are you trying to connect a different facebook account?

Morgan
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steven merola

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thanks Morgan, i just relinked to instagram, so will all instagram photos i take now post to my pixoto profile and automatically be categorized and uentered under instagram in the mobile category? i never got to view this link as working prior, so i am unclear exactly what happens when linked correctly.

. im unclear too, not trying to connect to a new profile, just rtying to get the link i have always had to my profile to work. i have always had the sharing of pictures and awards checked, and have also always had the permissions on facebook to allow the app to post these things on facebook. but nothing has ever posted on my facebook. maybe can you un link that as well and i will start over
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steven merola

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im still not getting any response from you guys about the facebook link not working? please help, how are we supposed to promote if this doesnt work? its been along time since i started asking about this.

thanks
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steven merola

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Also, the instagram link only works here and there, most days it only posts some of my instagram photos
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Morgan Root, Official Rep

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Steven,

Sorry that I dropped the ball on this. Somehow I didn't see your last couple of comments. Now that I have read them, I will look into it.
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steven merola

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no worries man, its just that as i post or win awards i always jump over to facebook hoping that it posted and it doesnt. i just verified again now that i have post notifications and awards as checked on the pixoto side, and i also have accepted the app invite on the facebook end, it shows as being connected on both the facebook and pixot ends, and in facebook my permissions are set to allow apps to post on my behalf for public viewing. thanks for looking into it Morgan, let me know if you think i may have missed an area where is would check off or allow other permissions
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Morgan Root, Official Rep

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I am going to disconnect your facebook from Pixoto. If you can just log in with your password and reconnect we will see if that fixes the problem.
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steven merola

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Hi Morgan, the facebook link still does not work and the instagram link only works here and there. yesterday i uploaded a bunch of photos to instagram, in the past week i have uploaded about 40 to instagram with less than 10 getting posted to Pixoto. i am constantly having to go back and forth from site to site to keep up with the bad link and see what has gotten posted and what didnt get posted. Please help
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Grzegorz Makarski

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Sorry to dig out that topic but how to relink facebook account to pixoto? Because i accidentally deleted pixoto from my apps on facebook and now the facebook button in user settings is saying "account already linked" but it's not...
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Jasenka, Official Rep

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Hello Gzegorz, can you please confirm this is your account so I can ask our tech to unlink your FB account so you can link it again

https://www.pixoto.com/sapphiron

Thank you!

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